Xfinity Retail Sales Consultant

About the role

We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.

Success Profile

• Communicator
• Digital Savvy
• Enthusiastic
• Good Listener
• Helpful
• Problem Solver

  Responsibilities

  • Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
  • Providing outstanding customer service with all customer interactions.
  • Meting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
  • Helping customers interpret and clarify their account statements and pay their bills in the store.
  • Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
  • Acting as brand ambassador to promote Comcast/Xfinity products.
  • Providing expert-level understanding and passion around technology, especially around Comcast products and services.
  • Maintaining detailed sales product knowledge, including competitive information.
  • Contributing to a fun and competitive environment!
  • Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

  What you will need to have

  • A High School Diploma or equivalent
  • Ability to adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
  • Regular, consistent, and punctual attendance
  • Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly

  Perks and benefits

  • Day-One benefits including Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services in Comcast serviced areas, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement of up to $8,000 (Full Time employees), Paid Time Off, and a 401K Savings Plan – with up to 6% dollar-to-dollar matching.

  Skills

  • Customer-Focused
  • Workplace Organization
  • Persuasion
  • Technical Knowledge
  • Teamwork
  • Self Motivation
  • Critical Thinking Problem Solving
  • Resilience
  • Communication
  • Professional Integrity

  Pay

  • Base Pay: $17.00
  • Total Target Compensation (Base Pay plus Targeted Commission): $24.69