Xfinity Retail Sales Consultant
Job Summary
$26.44+ Hourly (Salary is $18.75 Base + Targeted Commission)
At Comcast, we are innovators and leaders—bringing groundbreaking technology, outstanding entertainment experiences, and exceptional customer service to millions every day. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries, and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Description
- Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
- Providing outstanding customer service with all customer interactions.
- Maintaining detailed sales product knowledge, including competitive information.
- Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
- Helping customers interpret and clarify their account statements and pay their bills in the store.
- Acting as brand ambassador to promote Comcast/Xfinity products.
- Contributing to a fun and competitive environment!
What You Will Need To Have
- A High School Diploma or equivalent.
- Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.
Perks and benefits
- Medical, Dental, and Vision coverage.
- Comcast XFINITY courtesy services in Comcast serviced areas.
- Discount tickets to our Universal Resorts.
- Paid Parental leave.
- Tuition reimbursement of up to $8,000 (Full Time employees).
- Paid Time Off.
- A 401K Savings Plan – with up to 6% dollar-to-dollar matching.
Operating Principles
- Own the customer experience: think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff, be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Drive results and growth: support a culture of inclusion in how you work and lead.
- Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Do what's right for each other, our customers, investors, and our communities.
Disclaimer
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills
- Customer-Focused
- Workplace Organization
- Persuasion
- Teamwork
- Technical Knowledge
- Self Motivation
- Resilience
- Communication
- Critical Thinking Problem Solving
- Professional Integrity
Pay
Salary Base Pay: $18.75
Total Target Compensation (Base Pay plus Targeted Commission): $26.44
Application Information
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Total Target Compensation (Base Pay plus Targeted Commission): $26.44