Xfinity Retail Sales Consultant

About the role

This job involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It encompasses achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success.

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

Requirements

• High School Diploma or equivalent.
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent, and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.
• 2-5 years of relevant work experience.

Skills

• Customer-Focused
• Workplace Organization
• Persuasion
• Teamwork
• Technical Knowledge
• Self Motivation
• Resilience
• Communication
• Critical Thinking Problem Solving
• Professional Integrity

Benefits

• Medical, Dental, and Vision coverage.
• Comcast XFINITY courtesy services in Comcast serviced areas.
• Discount tickets to Universal Resorts.
• Paid Parental leave.
• Tuition reimbursement of up to $8,000 (Full Time employees).
• Paid Time Off.
• 401K Savings Plan – with up to 6% dollar-to-dollar matching.

Pay

Base Pay: $20.00/hour + commission. Total Target Compensation (Base Pay plus Targeted Commission): $27.69.

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.