Xfinity Retail Sales Consultant
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.
About the role
This job involves engaging with customers to showcase and sell products, ensuring an outstanding retail experience. It encompasses achieving sales goals, customer onboarding, and issue resolution with moderate supervision. The role demands schedule flexibility and adherence to company standards to support team success.
Responsibilities
- Engage customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience
- Listen to customer needs, providing tailored solutions that align with their preferences and requirements
- Meet or exceed sales targets and enhance customer satisfaction through diligent follow-up and service excellence
- Adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
- Facilitate comprehensive onboarding for new customers, ensuring they understand product usage and management effectively
- Collaborate with customer care to troubleshoot and resolve issues, fostering trust and ongoing customer loyalty
- Adhere to retail operational policies and procedures, ensuring a consistent and professional store environment
- Participate in team huddles and complete required training to maintain up-to-date product knowledge and sales skills
- Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary
- Other duties and responsibilities as assigned
Employees at all levels are expected to:
- Understand our Operating Principles and make them the guidelines for how you do your job
- Own the customer experience: think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
- Know your stuff: be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences
- Win as a team: make big things happen by working together and being open to new ideas
- Be an active part of the Net Promoter System: a way of working that brings more employee and customer feedback into the company by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers
- Drive results and growth
- Support a culture of inclusion in how you work and lead
- Do what's right for each other, our customers, investors, and our communities
Requirements
- High School Diploma or GED
- 2-5 years of relevant work experience
Skills
- Customer-Focused
- Workplace Organization
- Persuasion
- Teamwork
- Technical Knowledge
- Self Motivation
- Resilience
- Critical Thinking and Problem Solving
- Communication
- Professional Integrity
Pay
Base Pay: $18.00/hour. Total Target Compensation (Base Pay plus Targeted Commission): $25.69/hour. Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Benefits
Comcast provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most. That’s why we provide an array of options, expert guidance, and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially, and emotionally through the big milestones and in your everyday life.