Xfinity Retail Sales Consultant

About the role

We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.

Success Profile

• Communicator
• Digital Savvy
• Enthusiastic
• Good Listener
• Helpful
• Problem Solver

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meting or exceeding sales targets and enhancing customer satisfaction through diligent follow-up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert-level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment!
• We aim to connect our products and services to our customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

What you will need to have

• A High School Diploma or equivalent
• The ability to adjust to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Regular, consistent, and punctual attendance
• The ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly

Perks and benefits

• We offer Day-One benefits! Some of our perks and benefits include Medical, Dental, and Vision coverage, Comcast XFINITY courtesy services in Comcast serviced areas, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement of up to $8,000 (Full Time employees), Paid Time Off, and a 401K Savings Plan – with up to 6% dollar-to-dollar matching.

Salary

• Base Pay: $17.00
• Total Target Compensation (Base Pay plus Targeted Commission): $24.69

Skills

• Customer-Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self Motivation
• Communication
• Critical Thinking Problem Solving
• Resilience
• Professional Integrity

Education

• A High School Diploma or GED

Relevant Work Experience

• 2-5 Years

Additional Information

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
• Comcast is an EOE/Veterans/Disabled/LGBT employer.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
• Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.