Xfinity Field Sales Professional

About the role

Responsible for the promotion and sale of Comcast products and services to include video, high-speed Internet, voice and XFINITY Home. This role focuses on both individual sales to single family units and sales to multiple dwelling units through relationships with property management.

Responsibilities

• Demonstrates an advanced knowledge of Comcast products, promoting and selling offerings to individual customers by knocking every door within assigned territory.
• Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high-speed internet, voice and XFINITY Home.
• EFFECTIVELY COMMUNICATES AND DEVELOPS RAPPORT WITH CUSTOMERS. EVALUATES INDIVIDUAL CUSTOMERS' EXISTING AND POTENTIAL PRODUCT NEEDS AND MAKES RECOMMENDATIONS.
• INCREASES CUSTOMER UNDERSTANDING OF COMCAST PRODUCTS AND PRICING MODELS AS WELL AS COMPETITIVE ADVANTAGES OVER OTHER SERVICE PROVIDERS.
• EVALUATES COMPETITIVE OFFERS AND FRAMES RESPONSE TO SHOW THE BENEFITS OF COMCAST.
• Possesses expert knowledge of selling that would be reflective of the position’s required relevant experience.
• CREATES AND EXECUTES TURF MANAGEMENT PLANS WITHOUT ASSISTANCE, UTILIZES EXPERIENCE-BASED SALES TECHNIQUE, OPERATES INDEPENDENTLY.
• SHOWS CONFIDENCE IN SELLING ABILITY.
• DISPLAYS COMPETENT TIME MANAGEMENT AND ORGANIZATIONAL SKILLS.
• METTS AND EXCEEDS SALES GOALS AS ESTABLISHED BY LOCAL MARKET. INDEPENDENTLY ESTABLISHES AND ORGANIZES DAILY SALES ACTIVITIES.
• GENERATES BUSINESS THROUGH ESTABLISHED AND APPROVED METHODS OF LEAD GENERATION.
• IMPLEMENTS EFFECTIVE SALES CLOSING TECHNIQUES TO ENSURE PRODUCT INSTALLATION GOAL IS ACHIEVED.
• DEMONSTRATES A CONSISTENT RECORD OF SUCCESS IN RESIDENTIAL CANVASSING SALES ENVIRONMENT WITH EMPHASIS ON BUSINESS TO CONSUMER SALES.
• Possesses thorough and advanced understanding of video, high-speed internet, voice and XFINITY Home.
• Possesses effective communication, organizational and people skills, as well as strong customer service skills.
• Illustrates strong technical capability (computer knowledge, billing system, databases).
• Must meet the physical requirements of the job including, but not limited to, the ability to walk and/or travel door-to-door for considerable distances in all types of weather conditions.
• Where applicable, obtain and maintain any credentials and/or licenses necessary to sell and/or design alarm systems as required by law.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Employees at all levels are expected to understand our operating principles; make them the guidelines for how they do their job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Requirements

High School Diploma / GED

Relevant Work Experience: 2-5 Years