Xfinity Sales Professional

About the role

Responsible for the promotion and sale of Comcast products and services to include video, high-speed Internet, voice and XFINITY Home. This role focuses on both individual sales to single family units and sales to multiple dwelling units through relationships with property management.

Responsibilities

• Demonstrates an advanced knowledge of Comcast products, promoting and selling offerings to individual customers by knocking every door within assigned territory.
• Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high-speed internet, voice and XFINITY Home.
• Efficiently communicates and develops rapport with customers.
• Evaluates individual customers' existing and potential product needs and makes recommendations.
• Increases customer understanding of Comcast products and pricing models as well as competitive advantages over other service providers.
• Evaluates competitive offers and frames response to show the benefits of Comcast.
• Possesses expert knowledge of selling that would be reflective of the position’s required relevant experience.
• Creates and executes turf management plans without assistance, utilizes experience-based sales technique, operates independently.
• Shows confidence in selling ability.
• Displays competent time management and organizational skills.
• Mets and exceeds sales goals as established by local market.
• Independently establishes and organizes daily sales activities.
• Generates business through established and approved methods of lead generation.
• Implements effective sales closing techniques to ensure product installation goal is achieved.
• Demonstrates a consistent record of success in residential canvassing sales environment with emphasis on business to consumer sales.
• Possesses thorough and advanced understanding of video, high-speed internet, voice and XFINITY Home.
• Possesses effective communication, organizational and people skills, as well as strong customer service skills.
• Illustrates strong technical capability (computer knowledge, billing system, databases).
• Must meet the physical requirements of the job including, but not limited to, the ability to walk and/or travel door-to-door for considerable distances in all types of weather conditions.
• Where applicable, obtain and maintain any credentials and/or licenses necessary to sell and/or design alarm systems as required by law.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Employees At All Levels Are Expected To Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Qualifications

• High School Diploma / GED
• Relevant Work Experience: 2-5 Years