Xero Bookkeeper & ShiftCare Specialist

About the role

You’ll work closely with our leadership team to manage day-to-day bookkeeping/admin workflows, keep records up to date, and support our use of ShiftCare and related platforms.

Responsibilities

• Xero bookkeeping support (day-to-day processing, reconciliations, and general upkeep)
• Invoicing and accounts administration (e.g., preparing invoices, following up on invoice queries as required)
• Support and administration in ShiftCare (and other related client management platforms as needed)
• Learn our systems quickly and help us get more value from them (training via documentation/videos, process notes, continuous improvement)
• Data entry and reporting support (accurate, timely, and well-organized)
• Follow defined processes and help improve them over time (suggest better ways, document steps, create checklists)

Requirements

• Highest reliability: strong, stable internet connection (and ideally a backup plan), consistent attendance, and dependable output
• Great attitude: service-minded, proactive, calm under pressure, and genuinely helpful
• Trainable and detail-focused: you learn tools fast and care about accuracy
• Experience with Xero is strongly preferred (certification is a plus)
• Experience with ShiftCare is highly regarded (or experience with similar CRM/client management systems and confidence learning ShiftCare quickly)

Skills

• Clear written English
• If occasional phone calls are required, a clear/neutral spoken English style is preferred (you may be asked for a short voice recording)

Communication & voice

Clear written English

If occasional phone calls are required, a clear/neutral spoken English style is preferred (you may be asked for a short voice recording)

Security & confidentiality

This role involves handling sensitive business and client information. You must be comfortable working under confidentiality requirements and following best-practice security procedures (password managers, access controls, and strict data handling).