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Jobs · Management · New York

WW&S Operations Associate, Brooklyn, #554

Gopuff · Brooklyn, NY · 1 mo ago
On-siteManagement$17.25/hrFull-time

About the role

The Operations Associate plays a critical role in delivering an exceptional customer experience across all channels of the business. This position is ideal for individuals who enjoy interacting with customers, working in a fast-paced environment, and contributing to a high-performing retail team.

Responsibilities

  • Customer Service
    • Greet and assist customers in a friendly and professional manner.
    • Help customers locate products and make recommendations.
    • Build customer loyalty through exceptional service.
    • Support checkout operations and customer transactions.
    • Create positive experiences that encourage repeat business.
  • Order Fulfillment
    • Pick and prepare online pickup orders.
    • Assemble local delivery orders accurately and efficiently.
    • Prepare shipping orders according to company standards.
    • Ensure all orders are completed accurately and on time.
    • Communicate order issues promptly to leadership.
  • Store Operations
    • Stock shelves and maintain product presentation.
    • Replenish inventory throughout the day.
    • Assist with receiving deliveries and organizing inventory.
    • Maintain a clean, organized, and safe store environment.
    • Support merchandising and promotional displays.
  • Inventory Management
    • Assist with cycle counts and inventory audits.
    • Verify product accuracy and report discrepancies.
    • Support inventory organization and backroom standards.
    • Help reduce shrink through attention to detail and process compliance.
  • Compliance & Safety
    • Follow all alcohol sales and ID verification requirements.
    • Comply with company policies and operational procedures.
    • Maintain workplace safety standards.
    • Report safety concerns immediately.

Qualifications

  • High School Diploma or GED preferred.
  • Retail, hospitality, restaurant, fulfillment, or customer service experience preferred.
  • Excellent communication skills.
  • Strong attention to detail.
  • Ability to multitask in a fast-paced environment.
  • Must be able to lift up to 50 pounds.

What Success Looks Like

  • Delivering exceptional customer experiences every day.
  • Consistently accurate order fulfillment.
  • Fast pickup, delivery, and shipping execution.
  • Well-stocked and customer-ready store conditions.
  • Strong teamwork and dependability.
  • Positive contributions to sales growth and customer loyalty.

Benefits

  • Medical/Dental/Vision Insurance (for full-time employees)
  • 401(k) Retirement Savings Plan
  • 25% employee discount & FAM Membership
  • Vacation and Sick Time for eligible employees
  • EAP through AllOne Health (formerly Carebridge)

Pay

Gopuff pays employees based on market pricing, and pay may vary depending on your location. Compensation for U.S. locations is based on a cost-of-labor index for that geographic area.

Brooklyn, NY: $17.25 per hour

The salary range above reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.

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