WS - Branch Coordinator

About the role

The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and maintain an efficient branch work environment: organizational effectiveness, communication, and safety.

Responsibilities

• Environment, Health & Safety
  • Comply with Environmental Health & Safety Policies
• Customer Service
  • Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals.
  • Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.
  • Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.
  • Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.
  • Facilitate efficient Delivery and Return processes to ensure seamless operations.
  • Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
  • Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication.
• Office Operations
  • Manage Location Accounts Payable process to include:
  • Investigate invoices that do not match POs and reconcile discrepancies.
  • Manage local service contracts, blanket POs, etc.
  • Prepare required PO reporting and documentation consistent with policy.
  • Issue and receive POs within standard response times.
  • Manage Location Month-End Close processes to include:
  • Reconciliation of delivery and installation (D&I) reports,
  • Risk management reporting (accidents, OSHA, DOT, etc.)
  • Fleet inventory reconciliation.
  • General office/facilities/administrative duties to include:
  • Ordering/receipt/inventory of office supplies
  • Facilitating IT Help Desk assistance for branch employees as required.
  • Receiving and distributing incoming mail and/or deliverables.
  • Facilitating location employee timeclock use and reporting
  • Collaborating with HR and Managers in onboarding new hires.
  • Other duties as assigned.
• Inventor & Material Coordination (as applicable)
  • Generating POs for requested Parts/shop materials, placing orders, processing POs upon receipt.
  • Assisting in branch inventories.
  • Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.

Qualifications

• High school diploma or GED
• 3 or more years’ applicable experience
• MS Office (Excel/Word/Outlook) proficiency
• Experience working effectively with customers and vendors by phone, email, Zoom, etc.
• Strong service orientation, active listening
• Excellent oral/written communication skills
• Vendor negotiation experience (price, timing, etc.)
• Ability to follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving for positive outcomes
• Experience building sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple, changing priorities in a fast-paced environment

Education

• College Degree preferred
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.

Personal Characteristics

• Lead by example through living our values:
• Dedicated to Health & Safety
• Committed to Inclusion & Diversity
• Driven to Excellence
• Trustworthy & Reliable
• Devoted to Our Customers
• Community Focused