Wraparound Care Coordinator

Essential Duties and Responsibilities

• Targets youth identified in the Pathways program by the State of Illinois, HealthCare, and Family Services
• Serves Pathways to Success eligible youth identified within CSS (Care Coordination) at the Tier level CCSW (Care Coordination Services – High-Fidelity Wraparound)
• Provides service with an evidence-informed, structured approach to care coordination that adheres to procedures requirements regarding child and family engagement, individualized care planning, identifying and utilizing strengths and natural supports while completing fidelity measures/monitoring
• Affords assistance in the integration of all services provided for the youth and family by serving as a central point of communication for service components in service delivery
• Collaborates with youth and families to identify both informal and formal supports to develop a Plan of Care and a Crisis Prevention Plan
• Serves a caseload referred to Pathways to Success Tier level Wraparound. Caseloads vary based on referrals received and accepted services
• Requires work in High Fidelity wraparound caseloads that are 10:1 with no more than 12 if there is an identified need and approval
• Completes a strength-based assessment and required updates utilizing the IM CANS to identify both strengths and treatment target needs
• Facilitates and coordinates Child and Family Team Meetings (CFTM) at regular intervals, as required by policy
• Coordinates collaboration with all service providers to develop a comprehensive Plan of Care and Crisis Prevention Plan
• Ensures that care planning and decision-making processes uphold the values, preferences, beliefs, culture, and identity of the child, family, and their community
• Maintains progress toward goal achievement and the indicators of success per care plan and revises the plan, as needed
• Regularly discusses progress toward goals with the client and encourages client feedback and client ownership of outcomes on a regular basis
• Improves client access to crisis supports and appropriate home and community-based services to support behavioral health needs
• Aids in adjusting the Plan of Care if movement toward goals is not happening
• Aids in adjusting the Crisis Prevention Plan, as needed, and at regular intervals per policy
• Advocates for the youth and family, especially towards their needs being met in the least restrictive setting possible
• Implements services to avoid the unnecessary use of inpatient psychiatric hospitalization, residential treatment, and emergency rooms
• Provides active guidance/feedback during family contacts (i.e., during crisis interventions and other crisis stability events)
• Completes intakes per program need
• Provides transportation for clients within program guidelines
• Trains and educates caretakers where applicable
• Maintains highest ethical standards in keeping with professional affiliations and strength-oriented practice
• Plans and administers therapeutic interventions, when applicable
• Maintains a comprehensive client file
• Supports as needed during crisis and follow-up services, and at times may respond to Mobile Crisis Services, if the youth experiencing a crisis is currently engaged in services
• Represents the agency at court hearings and attends required staffing meetings
• Adheres to Evidence-Based/Informed program (ARC) and adheres to the fidelity of Wraparound facilitation, per job training, for CSSW staff
• Provides Family Support Program (FSP) and Specialized Family Support Program (SFSP) as needed
• Performs other related duties as assigned

Qualifications

• Education: Bachelor’s degree from an accredited university in psychology, social work, counseling, education, or a similar-related field, or a Master's Degree in a human service-related field
• Experience: Two years of experience coordinating care, including facilitating child and family team meetings and working with youth and families on a direct service level
• Other: Valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance, Ability to work varying hours, including evenings and weekends, to accommodate families' needs, Requires Skills: Strong collaborative, relationship-building, and communication skills to effectively resolve problems, achieve goals, and meet deliverables, Resilience and creativity towards engaging non-engaged families and supports, Time management skills and the ability to consistently meet deadlines, Knowledge of the Illinois child welfare systems, including local resources and service providers, Experience working with diverse populations, Attention to detail, Proficient computer skills, including computer, keyboard, and Microsoft Windows, Effective verbal and written communication skills. Strong knowledge of spoken and written English, sufficient to obtain, provide, or exchange information, Ability to exercise discretion and ensure confidentiality, Ability to handle stress well and effectively de-escalate crises, Ability to write routine reports and correspondence, Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to handle decisions, Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form, Demonstrated ability to utilize analytical thinking and independently make decisions