WORKSTATION SPECIALIST - INTERMEDIATE - 07182026-79387
Overview
Under general supervision, this classification provides workstation support across multiple agencies, including hardware/software installation, maintenance, troubleshooting, and inventory management. Ensures timely issue resolution, thorough documentation and a positive user experience. This is the working-level role in the Workstation Specialist series. Responsibilities include hands-on deployment and maintenance of workstations, under general supervision. This class differs from Workstation Specialist-Advanced in that an incumbent of the latter functions as a project leader to perform advanced workstation duties and to deploy and maintain workstation hardware and software.
Responsibilities
- Respond to hardware/software issues and schedule site visits for resolution.
- Install, configure, and maintain desktop computers, laptops, mobile devices and peripheral equipment.
- Research and document incident resolutions in the IT management database.
- Maintain inventory and asset records for computer hardware and software.
- Coordinate equipment delivery, pickup, redistribution, and reassignment.
- Assist in wireless network troubleshooting and remote support activities.
- Provide basic training to staff and maintain general system knowledge.
- Assist with the deployment, patching, and updating of operating systems and applications.
- Troubleshoot and resolve basic network connectivity issues for workstations.
- Adhere to and promote IT security policies and best practices, assisting with security updates and incident response.
- Coordinate with external vendors for hardware repairs and warranty claims.
Qualifications
Education and Experience:
- Bachelor's degree and two years of experience maintaining computer hardware.
- Substitution for Bachelor's degree: Relevant IT Associate's Degree. OR An Associate's degree and two years of related IT experience may substitute for the bachelor's degree requirement.
- Substitution of Experience for Education: Related IT experience may substitute for the required bachelor's degree on a year-for-year basis to a maximum of four years.
Necessary Special Qualifications:
- Valid driver's license.
- Complete a criminal history disclosure and fingerprint background check.
- Ability to regularly bend and lift up to 20 pounds.
Competencies
- Customer Focus
- Manages Complexity
- Tech Savvy
- Communicates Effectively
- Decision Quality
Knowledge, Skills & Abilities
Knowledges:
- Clerical
- Customer and Personal Service
- English Language
- Public Safety and Security
- Computers and Electronics
Skills:
- Remote support tools proficiency
- Asset management
- Software usage
- Speaking
- Writing
Abilities:
- Analytical thinking
- Logical reasoning
- Adaptability to change
- Written Comprehension
- Selective Attention
Tools & Equipment
- Computer
- Cellphone
- Printer
- Basic Hand Tools