Workstation Deployment Technician - Student Worker Para Prof

About the role

This position is part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners. This is a limited, part-time position with the expectation of working 20–30 hours per week, depending on the selected candidate's school schedule and summer/winter breaks. You will also have the option to work full-time (40 hours per week) during the summer. This position is currently anticipated to last 6 months with possible extensions. We will be filling multiple vacancies from this one posting.

Responsibilities

• Assist with lifecycle tasks related to desktops, laptops, and mobile devices (installed base of approximately 50,000 devices)
• Preparation, imaging, operating system and application installation
• Transfer of user settings and data
• Placement on the customer's desk and onboarding of the customer to the new computer
• Retrieval of the customer's previous computer
• Sanitization and removal of computer hardware
• Perform assigned work in a variety of workplace environments, including large multi-tenant office buildings, regional field offices, correctional facilities, elected official offices, laboratories, warehouses, and public use spaces

Minimum Qualifications

• Student Worker Eligibility: Must be enrolled in a post-secondary or graduate educational program or plan to enroll within three months. Students may be "off" for the summer or for one semester/quarter and remain employed, but such absences cannot exceed one semester/quarter in a year.
• If enrolled at a credit-granting institution: at least six semester/nine quarter credits. If enrolled at a non-credit granting institution or one that only offers one credit per class: two or more classes per semester/quarter. Graduate students: at least two courses or making progress on a dissertation.
• Academic programs can include Information Technology, Computer Science, Computer Engineering, or related program.
• Knowledge or experience of Windows Environment through formal education or work experience
• Experience in customer service
• Demonstrated ability to communicate clearly and effectively to foster mutual understanding and guide teams through change
• Customer-focused approach grounded in active-listening, empathy, and solution-oriented problem-solving, with demonstrated leadership and people engagement skills that support positive user experiences and high-performing teams

Preferred Qualifications

• Demonstrated ability to translate technical information for non-technical staff
• Excellent customer service skills
• Good organizational skills, ability to work independently
• Excellent written and verbal skills

Physical Requirements

• Moving/lifting devices such as desktops, monitors, laptops, and miscellaneous equipment from multiple locations (desk to desk or from one agency site to another)
• Lifting devices up onto storage shelves (above head, 40 lbs.)
• Ability to gain access under desks (crawl)

Additional Requirements

Must pass all legally required checks prior to employment, which may include: SEMA4 Records Check, Criminal History Check, Reference Check, Social Security and Address Verification, Education Verification, CJIS Background Check, Tax Check, and other legally required checks.

Minnesota IT Services does not participate in the federal E-Verify program and is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States at the time of application.

Work Schedule

• Work Shift: Day
• Days of Work: Monday – Friday
• Full-time onsite at 1450 Energy Park Drive, St. Paul, Minnesota. Telework is not an option.

Pay

$18.15 – $21.26 / hourly

Benefits

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance
• Short-term and long-term disability insurance
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being
• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (some positions may qualify)
• Employee Assistance Program (EAP) for work/life support, including mental health, relationship challenges, grief and loss, finances, and legal issues
• Daily Living/Convenience Services: chore services, home repair, trip planning, child/elder care

Programs, resources, and benefits eligibility vary based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service.

This response is AI-generated, for reference only.