Workspace Experience Lead

Overview

Booking Holdings (NASDAQ: BKNG) is seeking a Workplace Experience Manager to lead and support a safe, inviting, functional, and productive office environment for all employees and visitors. The role operates at the intersection of hospitality and facility services in support of daily operations.

About the Role

The Workplace Experience Manager leads workplace operations, facilities management, and employee experience initiatives across a multi-site office portfolio, with primary accountability for the New York office and partnership across regional locations.

Responsibilities

• Lead workplace operations and facilities for the primary office, while supporting consistency across regional sites
• Ensure offices meet high standards for safety, functionality, cleanliness, hospitality, and service delivery
• Serve as a senior escalation point for workplace issues and lead onsite team performance and daily priorities
• Drive continuous improvement, standardization, and operational efficiency across multiple locations
• Manage vendors, contracts, budgets, forecasting, and resource allocation to balance cost, quality, and employee experience
• Lead workplace projects such as buildouts, relocations, refurbishments, and expansions, ensuring timely and cost-effective delivery
• Support space planning, utilization analysis, and workplace optimization using data-driven insights
• Partner cross-functionally with People, IT, leaders, and local teams to enhance workplace experience, onboarding, and office programs
• Ensure compliance with safety, environmental, and building regulations, while overseeing workplace systems and reporting on key metrics

Requirements

• 7 to 10 years of experience in workplace operations, facilities management, corporate real estate, hospitality, or a related field
• Experience supporting multi-site or regional office operations in a fast-paced, high-growth, or evolving environment
• Prior people management experience, with demonstrated ability to lead onsite and remote teams and influence cross-functional partners
• Strong experience managing third-party vendors, contracts, and service delivery models
• Strong fiscal oversight, including reviewing/approving invoices and managing an operations budget. Solid understanding of facilities operations, workplace safety, and familiarity with building systems and office technology (audio-visual, room reservation & ticketing applications)
• Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple priorities across locations and time zones
• Excellent communication and stakeholder management skills, including experience working with executive leadership

Qualifications

• Strong analytical, organizational, and problem-solving skills, with the ability to manage multiple priorities across locations and time zones
• Excellent communication and stakeholder management skills, including experience working with executive leadership
• Strong experience managing third-party vendors, contracts, and service delivery models
• Strong fiscal oversight, including reviewing/approving invoices and managing an operations budget. Solid understanding of facilities operations, workplace safety, and familiarity with building systems and office technology (audio-visual, room reservation & ticketing applications)
• Strong experience supporting multi-site or regional office operations in a fast-paced, high-growth, or evolving environment
• Experience implementing workplace tools, systems, or automation
• Experience working within outsourced service delivery models or managing external project teams
• Professional certifications such as CFM, MCR, CPR/AED, or OSHA training

Benefits

Our commitment to inclusion through the Booking Holdings brands ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, or local law. Booking Holdings also extends this policy to every phase of the employment process including, but not limited to, recruitment, selection, placement, transfer, training and development, position elimination, restructure, promotion, compensation, benefits, layoffs, termination, and all other conditions or privileges of employment. Booking Holdings and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, please email reasonableaccommodation@bookingholdings.com with your request.

Pay

The base salary range for Connecticut and the NYC-metro area is $116,100-$141,900. We are proud to offer a comprehensive benefits program designed to keep you and your family healthy, plan for the future and make the most out of life. For a glimpse of our benefits offerings, please see here.

Schedule

Travel required as needed to support regional offices, workplace projects, and vendor oversight.