Workplace Experience Lead

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

• Create relationships with members to facilitate a sense of community and hospitality.
• Manages member requests of all shapes and sizes, including answering questions and responding to all client's requests and feedback.
• Assist in the daily operations and maintenance of the location.
• Ensure that the lounge, wellness room, kitchen, mail room, print stations and conference rooms are up to operating standards.
• Coordinate's member move-in/outs, facilitates completion of any member onboarding items and distributes checklist to management team.
• Assist General Manager on billing and collection efforts.
• Assist with Sales Tours, local marketing efforts and requests from Central Marketing team.
• Manage conference room schedule within The Square and/or Conference Center of the building (if applicable) including usage, calendar system, bill backs, catering and equipment.
• Upsell additional services as appropriate.
• Receive incoming invoices and follow proper Account Payable procedures within defined systems.
• Manage purchase orders for all weekly programming and ongoing events.
• Responsible for accurate reconciliation of office supplies, postage, parking, FedEx shipments and other services provided to members.
• Assists in developing, producing and distributing member communications.
• Coordinate with Property Management, engineering and janitorial team for member issues as necessary.