Workplace Experience Lead

About the role

The Workplace Experience Lead is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they can thrive in a dynamic environment.

Responsibilities

• Responsible for the day-to-day office management duties for at a specific building or set of buildings. This includes scheduling vendors, providing employee guidance and problem solving, managing program compliance, and ensuring that all daily office expectations are managed appropriately.
• Provides operational oversight of the Workplace Experience Program for a dedicated building or set of buildings and coordinates daily with other service line leads, and the Workplace Experience Manager.
• Functions as the primary escalation point for employees and ensures all complaints, questions and concerns that were escalated have been properly addressed.
• Identifies and escalates gaps in service or process improvements and collaborates with the Manager to implement new, innovative solutions.
• Oversees space readiness and quality of service across the building, and services heavily trafficked spaces as needed to support the delivery of team responsibilities.
• Provide high touch support to key stakeholders and VIPs in the workplace. This includes, providing employees with tools, support, information, and wayfinding.
• Provides a warm welcome to all associates and guests, leaving them with a positive and professional first impression.
• Reviews voice of the employee data (quantitative and qualitative) to capture service needs. Tracks themes and trends to share with the Manager.
• Functions as the eyes and ears of the workplace and proactively submits work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.

Requirements

• College Degree Preferred
• Minimum of 3 years of related work experience in real estate services, travel/hospitality, retail, customer service

Qualifications

• Communication – Comfortable corresponding with executive level clients, and interacting with individuals at all levels
• EQ – Showcase exceptional emotional intelligence and empathy
• Organized – Detail oriented, confident, self-starter with exceptional organizational skills
• Proactive – Maintain a “can do” mentality with the ability to act with minimal information
• Leader – Represents the goals and culture of the program. Mentors and coaches peers
• Character – Demonstrate integrity, accountability, self-awareness, and strong work ethic. Showcase strong business acumen
• Professional – Project an approachable and professional image in personal appearance, manner, and demeanor
• Resilient – Ability to work under pressure, while acting in a calm manner
• Technology Proficiency – Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools

Skills

• Facilities Management Experience
• Hospitality-Focused Mindset
• Contagiously Positive Attitude
• Exceptional Communication Skills

Benefits

Not specified

Pay

$ 68,000.00 - $80,000.00

Schedule

Not specified