Workplace Experience Lead

Job Description

The Workplace Experience Lead is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they can thrive in a dynamic environment. The Workplace Experience Lead will be responsible for the day-to-day management of client initiatives, space management, and overall operation at a specific building or set of buildings. They will leverage employee data (both quantitative and qualitative) to help to continuously improve the program and take the employee workplace experience to the next level. In doing this, they will partner with cross-functional teams to implement the strongest and most meaningful solutions.

Essential Functions and Responsibilities

• Schedules vendors and provides employee guidance and problem-solving.
• Maintains program compliance and manages daily office expectations.
• Coordinates with other service line leads and the Workplace Experience Manager.
• Escalates gaps in service or process improvements and collaborates with the Manager to implement new solutions.
• Oversees space readiness and quality of service across the building, and services heavily trafficked spaces as needed.
• Provides high-touch support to key stakeholders and VIPs in the workplace.
• Reviews voice of the employee data (quantitative and qualitative) to capture service needs and track themes and trends.
• Submits work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted.

Key Competencies

• Communication – Comfortable corresponding with executive-level clients and interacting with individuals at all levels.
• EQ – Exceptional emotional intelligence and empathy.
• Organized – Detail-oriented, confident, self-starter with exceptional organizational skills.
• Proactive – Maintains a “can do” mentality with the ability to act with minimal information.
• Leader – Represents the goals and culture of the program, mentors, and coaches peers.
• Character – Demonstrates integrity, accountability, self-awareness, and strong work ethic. Shows strong business acumen.
• Professional – Projects an approachable and professional image in personal appearance, manner, and demeanor.
• Resilient – Works under pressure, maintains calmness, and acts in a calm manner.
• Technology Proficiency – Uses the Microsoft Suite and comfortable with learning proprietary tech tools.

Important Experience and Education

• College degree preferred.
• Minimum of 3 years of related work experience in real estate services, travel/hospitality, retail, customer service.

Benefits

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

Compensation

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $59,500.00 - $70,000.00.

About the Role

The Workplace Experience Lead is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they can thrive in a dynamic environment. The Workplace Experience Lead will be responsible for the day-to-day management of client initiatives, space management, and overall operation at a specific building or set of buildings. They will leverage employee data (both quantitative and qualitative) to help to continuously improve the program and take the employee workplace experience to the next level. In doing this, they will partner with cross-functional teams to implement the strongest and most meaningful solutions.

Qualifications

The ideal candidate will be a strong people leader, have facilities management experience, a hospitality-focused mindset, and showcase a contagiously positive attitude and exceptional communication skills. We are looking for a highly collaborative self-starter who will thrive in situations where he/she can interact with and help people.

Skills

The ideal candidate will be a strong people leader, have facilities management experience, a hospitality-focused mindset, and showcase a contagiously positive attitude and exceptional communication skills. We are looking for a highly collaborative self-starter who will thrive in situations where he/she can interact with and help people.

Benefits

In addition to a comprehensive benefits package, Cushman and Wakefield provides eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

Pay

The compensation for the position is: $59,500.00 - $70,000.00.

Schedule

N/A