Worksite Billing Auditor I (Remote)

Primary Duties & Responsibilities

• Communicate and explain basic account information to the customer, including their billing statements.
• Aid users with our online billing system.
• Maintain composure in stressful situations, manage and diffuse high-tension Situations.
• Maintain high-quality customer service.
• Participate in phone rotation.
• Research miscellaneous issues from our accounts & agencies.
• Respond to emails and inquiries in a timely manner.

Requirements

• Call center experience (1+ years preferred).
• Customer service experience (2+ years preferred).
• High school diploma or GED.
• Insurance experience is a plus.
• Bilingual (Spanish/English) is a plus.
• Strong attention to detail.
• Desire to provide great customer service.
• Excellent communication skills (written and verbal).
• Excellent multi-tasking and organizational skills.
• Excellent time management skills.
• Proficient in Microsoft Office.
• The ability to maintain composure in stressful Situations, manage and diffuse high-tension situations.
• Must be able to work in a fast-paced environment.
• Must be self-motivated and able to stay focused, even when working from home.
• Reliable and punctual.
• The ability to work independently and make logical decisions based on the information provided.

Qualifications

• Applicable To All Employees of Globe Life Family of Companies: Reliable and predictable attendance of your assigned shift.
• Ability to work full time and/or part time based on the position specifications.

Skills

• Call center experience.
• Customer service experience.
• High school diploma or GED.
• Insurance experience.
• Bilingual (Spanish/English).
• Attention to detail.
• Customer service.
• Communication skills (written and verbal).
• Multi-tasking and organizational skills.
• Time management skills.
• Microsoft Office proficiency.
• Stress management.
• Self-motivation.
• Independent work ability.
• Logical decision-making.

Benefits

• Competitive compensation.
• Comprehensive health, dental, and vision insurance plans.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off.
• Parental leave.
• Discounted Texas Rangers tickets.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses.
• Company-paid counseling for mental health, stress management, and work-life balance.
• Subsidized all-in-one subscriptions for fitness, mindfulness, nutrition, and sleep goals.

Pay

Competitive compensation designed to reflect your expertise and contribution.

Schedule

Full-time and/or part-time based on the position specifications.