Workshop Supervisor, Jaguar Land Rover Technical Center

About the role

We are hiring a Workshop Supervisor for the Jaguar Technical Center. The role focuses on maintaining a safe, efficient, and high‑standard workshop environment while supervising a team of technicians, administrators, porters, and detail service staff.

Responsibilities

• Ensure operational readiness before each shift.
• Supervise Workshop Administrator, Technicians, Porter, and Detail Service staff.
• Assign and communicate daily/weekly work tasks with clear instructions on expected outcomes and deadlines.
• Manage day‑to‑day administrative tasks for supplier personnel.
• Develop and maintain KPI reporting metrics including workshop utilization, technician productivity and efficiency, work‑in‑progress, parts inventory, open repair orders, and warranty claim ageing.
• Liaise with relevant departments to schedule and prioritize company vehicles for defect diagnosis, rework, maintenance, and validation.
• Support vehicle preparation for press events.
• Open and close repair orders to bill for parts, labor, and sublets on vehicles processed in the Technical Center.
• Collect auto body rework estimates and submit them to the JLR Technical Center Manager for review and approval.
• Coordinate vehicle rework with sublet supplier partners.
• Order and bill service parts as required from JLRNA and suppliers.
• Set up, manage, and maintain the parts inventory system in the Technical Center.
• Return excess or unused parts to parts distribution centers for credit.
• Use the Master Part Number Register to identify parts for rework and ordering.
• Work closely with the JLRNA Service Parts Team to provide feedback on parts and catalogue issues.
• Support any other daily requirements as determined by JLRNA.

Duties

• Comply with health and safety standards and maintain a safe work environment in the Technical Center.
• Maintain shop cleanliness and follow published 5S standards.
• Maintain professional relationships with JLRNA employees and supplier personnel.
• Maintain and use Technical Center equipment to operational standard.
• Take reasonable precautions to protect company vehicles.
• Ensure training requirements, as outlined by JLRNA, are completed successfully and on time.
• Maintain JLRNA’s Key Track System.
• Coordinate the collection of disposable items such as tires, oil, and scrap metal.

Requirements

• College degree preferred but not required.
• A minimum of 5 years of relevant experience is strongly preferred.

Pay

$85,000 – $95,000