Workshop Manager

About the role

Transport is the backbone of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you want to make a global impact by leveraging next-generation technology and collaborating with high-performing teams, we might be a perfect match.

As a Workshop Manager, you will oversee the entire service operation, achieve operational goals, and develop and enhance team efficiency. We are looking for a leader who can effectively manage people, build engagement, and consistently deliver key business and operational KPIs.

Responsibilities

• Manage the service operation in line with Renault Trucks, Volvo Group guidelines, and applicable legal regulations, ensuring the highest safety and environmental standards.
• Take full responsibility for achieving the service’s business, operational, and financial goals, including meeting KPI targets.
• Monitor, analyze, and optimize key performance indicators (KPIs), profitability, productivity, service quality, and customer satisfaction.
• Manage the service team, including resource planning, work organization, and ensuring adequate staffing to meet operational goals.
• Build an engaged, responsible, and highly efficient team through competency development, coaching, regular feedback, and motivational initiatives.
• Set individual and team goals and support employees in achieving them through performance management and competency development.
• Identify training needs and create and implement employee development plans in both technical and leadership/interpersonal skills.
• Manage change and initiate process improvements to enhance operational efficiency and service quality.
• Participate in creating, implementing, and executing the service’s annual business plan and prepare action plans to support achieving set results.
• Analyze the service’s financial and operational performance and take corrective and optimization actions.
• Implement and oversee organizational processes and procedures in accordance with Renault Trucks and Volvo Group standards.
• Build long-term customer relationships and ensure high levels of satisfaction and service quality.
• Maintain relationships with key clients and support business development initiatives to strengthen the brand’s market position.
• Ensure the service’s compliance with legal requirements, health and safety regulations, labor laws, and organizational quality standards.
• Ensure the continuity of service operations and take on Customer Service Specialist tasks when operational support is needed.

Requirements

• Minimum technical secondary education.
• At least 3 years of experience in a management role related to service, workshop, or operational team leadership in the automotive industry.
• Experience in team management, including developing and motivating employees to achieve high performance.
• Ability to effectively manage operational efficiency based on KPIs and business goals.
• Strong organizational skills, prioritization, and decision-making in a dynamic environment.
• Knowledge of vehicle construction and automotive service operations.
• Understanding of business and financial factors impacting service performance.
• Ability to build long-term customer relationships and maintain high service standards.
• Leadership skills to inspire, engage, and support team development.
• Category B driver’s license (Category C preferred).
• Proficiency in English to use documentation and communicate in an international environment.

Benefits

• Responsible and independent role with real impact on business results and team development.
• Opportunity to work in an international organization leading the transport and automotive industry.
• Stable employment under a permanent contract.
• Attractive compensation system linked to business and operational goals.
• Tools necessary for effective work performance.
• Continuous professional development through managerial, leadership, and technical training.
• Support from experienced experts and collaboration in a development-focused environment.
• Opportunity to implement your own ideas and improvements to enhance service efficiency.
• Comprehensive benefits package (medical care, life insurance, retirement program, sports card).
• Friendly organizational culture based on cooperation, trust, and mutual respect.