Workshop Controller (Bedford)

Motorvogue is a forward-thinking company representing the following brands across six locations: Fiat, Fiat Professional, Abarth, Alfa Romeo, Jeep, CUPRA, SEAT, Hyundai, Citroën, Peugeot, Omoda, and Jaecoo. Our showrooms are in Northampton, Bedford, King’s Lynn, Norwich, Bury St Edmunds, and our newest site in Dunstable (opened April 2024). We are seeking an experienced Workshop Controller for our Bedford Multi-Franchise Aftersales department, covering Fiat, Abarth, Alfa Romeo, Jeep, Hyundai, Omoda, Jaecoo, and SEAT brands.

About the role

As Workshop Controller, you will assist with the daily operation of the workshop, ensuring compliance with company policies and procedures. You will monitor and control workshop resources to maximize quality and efficiency, maintaining high standards and supporting the team to produce high-quality work.

Responsibilities

• Allocate work fairly, according to skills, ability, and deadlines.
• Lead, supervise, and provide direction to Repair Technicians.
• Ensure all paperwork and job cards are completed with clear, concise write-ups for advisors and customers.
• Manage the work area, maintaining cleanliness and orderliness for efficient operations.
• Uphold regulatory compliance and ensure sensitive information is communicated appropriately.
• Oversee the efficient running of the workshop and maintain high productivity levels.
• Cost up all appropriate works and follow the process for upselling.
• Ensure all vehicles receive appropriate Health Checks.
• Facilitate training and assist the team in achieving customer satisfaction targets.
• Maintain workshop equipment and tools to uphold a professional environment.
• Liaise with the Service Department to keep customers informed and manage complaints, assisting the Aftersales Manager in managing expectations.

Requirements

• Leadership experience in managing large teams.
• Extensive understanding of the vehicle repair industry, vehicle legislation, and trade practices.
• Proficiency in MS Office programs and willingness to learn software tools.
• Excellent organizational and time-management skills.
• Commitment to compliance with regulatory requirements and data privacy.
• Effective communication skills to foster collaboration and teamwork.
• Positive attitude, professionalism, and a drive to inspire your team.

Benefits

• Industry-leading competitive salary of £38,000.
• Bonus scheme.
• CBS Car Scheme.
• Company pension.
• 22 days holiday plus Bank Holidays.
• Birthday off after probation.