Workplace Solutions Manager

About the role

SPS is seeking a dynamic, hospitality‑driven Workplace Solutions Manager to lead the delivery of integrated workplace services for a premier client location. This highly visible leadership role combines front‑of‑house hospitality, workplace experience, and office services operational oversight to create a seamless, engaging, and productive environment for employees, guests, and business stakeholders.

Responsibilities

• Lead the Workplace Experience: create and execute a workplace strategy that enhances employee engagement, productivity, and culture; deliver exceptional hospitality experiences for employees, clients, and visitors; act as a trusted advisor on workplace trends and employee experience initiatives; develop programs, events, activations, and engagement opportunities that position the office as a destination; foster collaboration, innovation, wellbeing, and inclusion.
• Oversee Front‑of‑House Operations: lead reception, concierge, conference services, hospitality, and visitor management; ensure consistent delivery of world‑class guest and employee experiences; manage executive visits, VIP hosting, workplace events, and catering coordination; establish and maintain service standards across every customer‑facing touchpoint; drive a hospitality‑first culture.
• Manage Back‑of‑House Operations: oversee mailroom, shipping and receiving, office services, logistics, inventory, and workplace support functions; partner with facilities, technology, security, and food service providers; coordinate workplace moves, reconfigurations, and occupancy initiatives; monitor service levels, operational performance, and workflow efficiency; implement process improvements to increase quality, productivity, and cost effectiveness.
• Lead Teams and Service Partners: recruit, develop, coach, and manage workplace service professionals; build a high‑performance culture focused on accountability, collaboration, and customer service; manage vendor relationships, contracts, and service delivery expectations; conduct regular team training on hospitality, service excellence, and operational best practices.
• Drive Business Results: establish key performance indicators (KPIs) and service‑level agreements (SLAs); analyze workplace data, customer feedback, and service metrics to drive continual improvement; manage workplace services budgets and identify optimization opportunities; present business reviews, workplace insights, and performance reports to client leadership; lead strategic initiatives that enhance operational effectiveness and workplace satisfaction.

Required Qualifications

• Bachelor’s degree in Business, Hospitality Management, Facilities Management, Operations Management, or a related field.
• 7+ years of experience in workplace services, hospitality, facilities, operations, or corporate services.
• 3+ years of leadership experience managing multidisciplinary teams.
• Proven experience overseeing both customer‑facing and operational service functions.
• Strong project management, organizational, and problem‑solving skills.
• Exceptional communication and relationship‑building abilities.
• Advanced proficiency in Microsoft Office applications.

Preferred Qualifications

• Experience supporting corporate, professional services, financial services, or Fortune 500 environments.
• Exposure to integrated facilities management, workplace services, or hospitality operations.
• Experience managing workplace technology and service‑management platforms.

What Success Looks Like

• Deliver a consistently exceptional employee and guest experience.
• Build strong partnerships with client leadership and key stakeholders.
• Maintain high‑performing workplace operations with measurable service outcomes.
• Lead engaged, customer‑focused teams that consistently exceed expectations.
• Drive innovation and continuous improvement across all workplace services.
• Create a workplace environment that reflects the client’s culture, brand, and business objectives.

Key Areas of Collaboration & Influence

• Promote a team‑working environment and communicate effectively across all service line teams (SPS, other service providers, and customer functions).
• Collaborate with colleagues across the company to disseminate information effectively.
• Participate in project groups and meetings as required.
• Promote the vision and values of SPS, transfer best practices, and use the site to further develop SPS.

Physical Demands

• Sitting at a computer for approximately 50 % of the time.
• Walking/inspecting the site for the remaining 50 % of the time.
• Must be able to lift a minimum of 10 pounds.
• Must be able to work under pressure and meet deadlines during peak periods.

Benefits

• Career Growth: opportunities to learn new skills and explore varied career paths.
• Learning & Development: a culture that supports continuous learning and professional development.
• Talent Recognition: multiple recognition programs for employees at all levels.
• Paid Time Off: minimum 80 hours per calendar year for full‑time employees; prorated for part‑time/temporary staff.
• Bonuses: available for employee and client referrals.
• Comprehensive Benefit Offerings: medical, dental, vision, HCFSA, DCFSA, HSA, commuter transit and parking pre‑tax plans, supplemental life insurance, accident insurance, critical illness, hospital indemnity, legal program, identity theft protection, pet discounts and insurance, group home and auto insurance, employee assistance program, short‑term disability, life insurance, education discounts, 401(k) with matching, and entertainment discounts. (Benefit eligibility may vary for roles under 30 hours/week.)

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients span banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.