Workplace Solutions Coordinator

About the Role

You will oversee all aspects of the move process—from the initial order through successful delivery. You'll serve as the primary point of contact for customers, ensuring a smooth and professional experience. Your role requires frequent interaction with United Van Lines agents, national account representatives, customers, and internal staff, including operations and sales, to align logistics and services.

Responsibilities

• Receive and update move orders from account representatives and prospects through various channels.
• Work closely with origin and destination agents, adjusting registrations as needed and confirming details such as crew assignments, scope changes, and delivery timelines.
• Coordinate services like Estimated Time of Arrivals (ETAs) and destination support.
• Prepare required reports and correspondence.
• Make occasional site visits to build and maintain strong client relationships.
• Identify potential issues early and take initiative to resolve them efficiently, keeping customers and internal stakeholders informed.
• Provide after-hours support for assigned accounts as needed.
• Maintain active files and manage logistics across service lines, including air cargo and trucking.
• Stay flexible to support evolving business needs.

Requirements

• High school diploma or equivalent.
• One to two years of customer service experience.

Skills

• Excellent verbal and written communication skills.
• Strong interpersonal skills with effective negotiation tactics.
• Ability to create and implement sourcing strategies for recruitment across various roles.
• Proactive and independent with a strong ability to take initiative.
• Excellent time management skills and proven ability to meet deadlines.
• Familiarity with employment laws, regulations, and best practices.
• Proficiency with applicant-tracking software and recruitment systems.
• Proficiency with Microsoft Office Suite or related software.

Physical Requirements

• Ability to sit and work at a computer for extended periods, including frequent keyboarding and data entry.
• Ability to communicate verbally and listen effectively during frequent phone calls, meetings, and interactions.
• Ability to move around an office and attend off-site locations, including occasional site visits and events.
• Ability to stand and walk for extended periods during events or business activities.
• Ability to lift, carry, or transport light materials (up to 20–25 pounds) as needed.

About Hilldrup

Hilldrup is one of the largest and most honored agency groups in the industry, operating facilities in Virginia, Maryland, North Carolina, South Carolina, Georgia, and Florida. With over 500 employees, Hilldrup provides domestic and international moving services, logistics, and workplace solutions to clients including Fortune 100 companies, federal agencies, universities, and hospitals. Many employees have been with the company for 10, 20, or even 30 years, reflecting Hilldrup’s commitment to fostering a valued and empowered workforce. Guided by core values such as Empowered Accountability, Uncompromised Integrity, and Purposeful Agility, Hilldrup is an award-winning workplace where employees are encouraged to grow and build lasting careers.

For more information about Hilldrup, visit hilldrup.com/about-us. For details on benefits, see hilldrup.com/benefits.

Hilldrup is an equal opportunity employer, including protected veterans and individuals with disabilities.