Workplace Services Site Lead
for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections when posting has real specific content. We need to extract content.
We have company description (maybe not needed as heading). The job description includes "About The Team" and description of role. We can treat "About The Team" as "About the role"? Or maybe "About the role" heading. The instructions: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can create sections: About the role, Responsibilities, Requirements, Qualifications, Skills? The posting includes "Qualifications" heading with bullet list of responsibilities? Actually they have "Qualifications Key Responsibilities:" then list of responsibilities under subheadings: Facilities Operations, Client Relationship Management, Workplace Experience & Employee Services, Safety, Vendor Management, Budgeting And Cost Management. Then later "Requirements" heading with bullet list of requirements.
Thus we can map:
- About the role: maybe combine company description and About The Team? But we should not repeat job title. We can include a short paragraph summarizing role: "Workplace Services Site Lead in Boston..." etc.
- Responsibilities: list of duties from the responsibilities section.
- Requirements: list from Requirements.
- Qualifications: maybe include certifications etc? Actually the qualifications section includes both responsibilities and qualifications? The heading "Qualifications Key Responsibilities:" seems mislabelled; but we can treat that as Responsibilities. Then later "Requirements" is separate.
- Skills: maybe not explicitly listed; we could omit if no specific skills beyond those in requirements. Could combine skills into Requirements? But instruction: prefer few substantive sections over many thin ones. We could have About the role, Responsibilities, Requirements. Possibly also Qualifications if distinct. But we have both Responsibilities and Requirements; Qualifications may be redundant. The posting includes "Qualifications Key Responsibilities:" which is basically responsibilities. So we can make a Responsibilities section. Then Requirements section. Possibly also Skills? Not needed.
We must not include Benefits, Pay, Schedule unless present. Not present.
We must not include boilerplate like EEO etc.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep all bullet points.
We need to use - for any list of duties/requirements/benefits, and
for prose.
We need to output only HTML fragment.
Let's extract content.
Company Description: "It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people."
Then "Job Description Company Description: ServiceNow is changing the way people work..." This repeats some. We'll need to preserve substantive info but avoid duplication. We'll combine unique info.
Let's parse:
After that: "About The Team Our Workplace Services & Real Estate team is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our Purpose to life in the physical sense. We are responsible for the full life cycle of our physical workplaces, from ‘ideation to expiration’, and we are a key influencer of the employee experience by way of our workspaces, services and amenities."
Then role title: "Workplace Services Site Lead We are seeking an experienced Workplace Services Site Lead in Boston to coordinate and oversee day-to-day facilities management, operations, workplace experience, and event functions. As the Site Lead, you are accountable for keeping our offices functional, operational, and safe while delivering a positive, seamless experience for employees. This position requires an on–site presence (5 days/week or more, 8am–5pm M–F) and availability for emergency response 24/7/365."
That's substantive: location Boston, on-site presence 5 days/week or more 8am-5pm M-F, emergency response 24/7/365. That could go under About the role or Responsibilities? It's more about role expectations. Could be part of About the role.
Then "Qualifications Key Responsibilities:" then subheadings with bullet-like paragraphs.
Let's extract each responsibility bullet:
Under Facilities Operations:
- Oversee day-to-day office operations, ensuring HVAC, electrical, plumbing, and other building systems operate effectively — including soft services, meeting room and event services, office supplies, amenities, and landlord interactions
- Enforce WPS policies, best practices, processes, and design & space guidelines
- Oversee asset management (EAM) and maintain preventative maintenance schedules
- Utilize the ServiceNow platform to receive and review requests, assign or complete work orders, track task/request, and ensure on-time completion and closeout.
- Conduct regular inspections for cleanliness, safety, and functionality; proactively address repairs and maintenance needs
- Support general maintenance activities, including minor repairs and troubleshooting
- Organize and support socials and events, ensuring spaces are event- and meeting-ready
Client Relationship Management:
- Engage and coordinate with key stakeholders, providing updates and incorporating feedback into workplace experience programs and operational decisions
- Collaborate with Experience & Events Leads to ensure seamless employee experience delivery and engagement
- Serve as a key partner to the business and cross-functional teams (IT, Communications, and Security, etc.) — to drive collaboration and problem-solving
- Act as a pivotal partner to Real Estate, Planning & Design, and Safety & Security teams
- Build strong relationships with local leaders and WPS team members; serve as an ambassador for the ServiceNow brand and culture
- Deliver high-quality customer service, addressing inquiries and concerns and following up to ensure satisfaction and continuous improvement
Workplace Experience & Employee Services:
- Maintain regular communication with employees via established channels on site activities
- Oversee on-site Employee Services programs, including Food & Beverage, cafe services, catering, breakroom program, and event management
- Serve as an employee experience advocate, building employee-centric communities that drive engagement and success.
- Plan and coordinate workplace events and meetings.
Safety:
- Be responsible for keeping your location safe.
- Serve as a proactive member of the Emergency Response Team and Incident Management Team, ensuring business continuity and operational resilience during emergencies or unforeseen disruptions.
- Ensure Promote and maintain a clutter-free, safe working environment, adhering to safety protocols and cleanliness standards
Vendor Management:
- Manage vendors — including maintenance, HVAC, electrical, security, janitorial, and F&B — to ensure proper service delivery
- Partner with Regional, Geo, and Global Leads and the Sourcing team to solicit bids, negotiate contracts
- Create and track POs, monitor spend on a vendor-by-vendor basis, administer contracts, and ensure quality vendor work
Budgeting And Cost Management:
- Own and manage the location's operating expense budget for local responsibilities; track expenses to cost center and provide regular budget updates to management
- Manage allocated portions of the operating expense budget, ensuring cost-effective operations and financial accountability
Now Requirements bullet list:
- 3–5+ years of experience in FM & Operations, hard/soft services, customer service, or related disciplines
- Industry certifications such as FMP, BOMA, IWFM, or other relevant designations
- Strong interpersonal skills, with the ability to build positive relationships across all levels of the organization and with internal/external business partners
- Proven track record in white-glove customer service, hospitality, and experience/engagement activities
- Strong sense of prioritization; able to manage competing priorities and deliverables across multiple stakeholders
- Works effectively with minimal supervision, both individually and as part of a team
- Proficiency in spreadsheet, presentation, database, and financial CAFM/CMMS software tools
- Ongoing commitment to industry best practices and a growth mindset for learning & development
- Financial, analytical, and organizational skills
- Flexibility to work outside standard hours — early mornings, evenings, and/or weekends — as needed
Now we need to decide sections.
We could have:
About the role
... (company description + About The Team + role summary)
Responsibilities
... list all responsibility items
Requirements
... list requirements
We might also include Qualifications if distinct, but we already have Responsibilities covering qualifications? The heading "Qualifications Key Responsibilities:" is weird. To avoid duplication, we treat that as Responsibilities. No separate Qualifications needed.
We must not include headings with empty content. So we will output only those three sections.
We need to ensure we preserve all substantive information. Did we miss any? The company description includes details about ServiceNow AI platform, 85% Fortune 500, AI-native culture, etc. Should we include that in About the role? Yes.
Also the "About The Team" description.
Also the on-site presence and emergency response.
We should combine them into a coherent paragraph(s). Use for prose; we can have multiple
elements.
Let's craft About the role:
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Our Workplace Services & Real Estate team is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our Purpose to life in the physical sense. We are responsible for the full life cycle of our physical workplaces, from ‘ideation to expiration’, and we are a key influencer of the employee experience by way of our workspaces, services and amenities.
We are seeking an experienced Workplace Services Site Lead in Boston to coordinate and oversee day-to-day facilities management, operations, workplace experience, and event functions. As the Site Lead, you are accountable for keeping our offices functional, operational, and safe while delivering a positive, seamless experience for employees. This position requires an on–site presence (5 days/week or more, 8am–5pm M–F) and availability for emergency response 24/7/365.
That seems to capture all.
Now Responsibilities: list each bullet as - . Ensure we keep the exact wording.
We'll need to wrap each bullet in
- . Use
- ...
.
We have many items; we can group under subheadings?
- for any list of duties/requirements/benefits, and
for prose. We need to output only HTML fragment. Let's extract content. Company Description: "It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people." Then "Job Description Company Description: ServiceNow is changing the way people work..." This repeats some. We'll need to preserve substantive info but avoid duplication. We'll combine unique info. Let's parse: After that: "About The Team Our Workplace Services & Real Estate team is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our Purpose to life in the physical sense. We are responsible for the full life cycle of our physical workplaces, from ‘ideation to expiration’, and we are a key influencer of the employee experience by way of our workspaces, services and amenities." Then role title: "Workplace Services Site Lead We are seeking an experienced Workplace Services Site Lead in Boston to coordinate and oversee day-to-day facilities management, operations, workplace experience, and event functions. As the Site Lead, you are accountable for keeping our offices functional, operational, and safe while delivering a positive, seamless experience for employees. This position requires an on–site presence (5 days/week or more, 8am–5pm M–F) and availability for emergency response 24/7/365." That's substantive: location Boston, on-site presence 5 days/week or more 8am-5pm M-F, emergency response 24/7/365. That could go under About the role or Responsibilities? It's more about role expectations. Could be part of About the role. Then "Qualifications Key Responsibilities:" then subheadings with bullet-like paragraphs. Let's extract each responsibility bullet: Under Facilities Operations: - Oversee day-to-day office operations, ensuring HVAC, electrical, plumbing, and other building systems operate effectively — including soft services, meeting room and event services, office supplies, amenities, and landlord interactions - Enforce WPS policies, best practices, processes, and design & space guidelines - Oversee asset management (EAM) and maintain preventative maintenance schedules - Utilize the ServiceNow platform to receive and review requests, assign or complete work orders, track task/request, and ensure on-time completion and closeout. - Conduct regular inspections for cleanliness, safety, and functionality; proactively address repairs and maintenance needs - Support general maintenance activities, including minor repairs and troubleshooting - Organize and support socials and events, ensuring spaces are event- and meeting-ready Client Relationship Management: - Engage and coordinate with key stakeholders, providing updates and incorporating feedback into workplace experience programs and operational decisions - Collaborate with Experience & Events Leads to ensure seamless employee experience delivery and engagement - Serve as a key partner to the business and cross-functional teams (IT, Communications, and Security, etc.) — to drive collaboration and problem-solving - Act as a pivotal partner to Real Estate, Planning & Design, and Safety & Security teams - Build strong relationships with local leaders and WPS team members; serve as an ambassador for the ServiceNow brand and culture - Deliver high-quality customer service, addressing inquiries and concerns and following up to ensure satisfaction and continuous improvement Workplace Experience & Employee Services: - Maintain regular communication with employees via established channels on site activities - Oversee on-site Employee Services programs, including Food & Beverage, cafe services, catering, breakroom program, and event management - Serve as an employee experience advocate, building employee-centric communities that drive engagement and success. - Plan and coordinate workplace events and meetings. Safety: - Be responsible for keeping your location safe. - Serve as a proactive member of the Emergency Response Team and Incident Management Team, ensuring business continuity and operational resilience during emergencies or unforeseen disruptions. - Ensure Promote and maintain a clutter-free, safe working environment, adhering to safety protocols and cleanliness standards Vendor Management: - Manage vendors — including maintenance, HVAC, electrical, security, janitorial, and F&B — to ensure proper service delivery - Partner with Regional, Geo, and Global Leads and the Sourcing team to solicit bids, negotiate contracts - Create and track POs, monitor spend on a vendor-by-vendor basis, administer contracts, and ensure quality vendor work Budgeting And Cost Management: - Own and manage the location's operating expense budget for local responsibilities; track expenses to cost center and provide regular budget updates to management - Manage allocated portions of the operating expense budget, ensuring cost-effective operations and financial accountability Now Requirements bullet list: - 3–5+ years of experience in FM & Operations, hard/soft services, customer service, or related disciplines - Industry certifications such as FMP, BOMA, IWFM, or other relevant designations - Strong interpersonal skills, with the ability to build positive relationships across all levels of the organization and with internal/external business partners - Proven track record in white-glove customer service, hospitality, and experience/engagement activities - Strong sense of prioritization; able to manage competing priorities and deliverables across multiple stakeholders - Works effectively with minimal supervision, both individually and as part of a team - Proficiency in spreadsheet, presentation, database, and financial CAFM/CMMS software tools - Ongoing commitment to industry best practices and a growth mindset for learning & development - Financial, analytical, and organizational skills - Flexibility to work outside standard hours — early mornings, evenings, and/or weekends — as needed Now we need to decide sections. We could have:
About the role
... (company description + About The Team + role summary)
Responsibilities
- ... list all responsibility items
Requirements
- ... list requirements
for prose; we can have multiple
elements. Let's craft About the role:
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Our Workplace Services & Real Estate team is responsible for curating and sustaining our unique ServiceNow work environments around the world, helping to bring our Purpose to life in the physical sense. We are responsible for the full life cycle of our physical workplaces, from ‘ideation to expiration’, and we are a key influencer of the employee experience by way of our workspaces, services and amenities.
We are seeking an experienced Workplace Services Site Lead in Boston to coordinate and oversee day-to-day facilities management, operations, workplace experience, and event functions. As the Site Lead, you are accountable for keeping our offices functional, operational, and safe while delivering a positive, seamless experience for employees. This position requires an on–site presence (5 days/week or more, 8am–5pm M–F) and availability for emergency response 24/7/365.
That seems to capture all. Now Responsibilities: list each bullet as - . Ensure we keep the exact wording. We'll need to wrap each bullet in
- . Use
- ...