IT Site Lead

About the role

Hadrian is building a new precision manufacturing facility as part of the Red River Army Depot in Texarkana, Texas. We're looking for an Site Lead to own the buildout, day-to-day tech operations and serve as the face of Hadrian tech for the entire site. This is a hands-on role with real ownership: you'll manage endpoints, support manufacturing technicians and engineering staff, maintain local infrastructure, serve as the point person for day-2 vendors, and help visiting employees from other sites resolve issues while they're on-site. When fully operational you’ll support manufacturing technicians in the use of Hadrian’s proprietary AI platform Opus. You’ll act as a bridge between the customer and product providing valuable feedback directly from the factory floor to help further refine and develop the platform. As a remote extension of the central tech team, you'll also contribute to overall Helpdesk operations by supporting other Hadrian employees through Jira Service Management and co-managing the company's suite of SaaS tools. You'll report to the Manager of Tech Deployment and work closely with a central team covering IT, infrastructure, cybersecurity, network, and helpdesk across all Hadrian sites.

Responsibilities

• Own all on-site IT support for facility employees and production staff
• Manage device lifecycle using Hadrian's asset management and MDM tools
• Manage your ticket queue in Jira Service Management and drive issues to resolution
• Maintain local network and infrastructure health; escalate to central infrastructure teams as needed
• Serve as the on-call escalation point for on-site IT support needs
• Interface with Army IT personnel and other Army facility staff to maintain facilities related to IT operations
• Work with the Manager of IT Deployment to support the IT buildout of the RRAD facility in partnership with the Factory Development and central IT teams
• Coordinate with facilities and construction on-site during construction to confirm electrical and low-voltage vendors are building infrastructure correctly, and provide regular status updates
• Manage the logistics; receive, stage, and deploy infrastructure, endpoint hardware, and peripherals
• Enforce Hadrian's security tooling and policies on-site: EDR, MDM, and IAM
• Support CMMC Level 2 compliance requirements for CUI handling at the facility
• Coordinate with central IT and InfoSec on incidents, vulnerability remediation, and compliance reviews
• Manage local vendor relationships, hardware maintenance contracts, and ISP coordination
• Maintain, organize, and keep an accurate asset inventory for all on-site IT equipment and consumables
• Manage shipping and receiving of IT and infrastructure materials (switches, WAPs, and similar equipment)

Requirements

• High degree of independence and accountability - this role works without a local IT manager to lean on, and needs to be self-reliant, self-driven, and proactive rather than reactive
• High degree of ownership - drives issues to resolution without waiting to be asked
• Familiarity with networking fundamentals: LAN/WAN, VLANs, firewall administration, Wi-Fi
• Endpoint management experience with Intune, Mosyle, or FleetDM
• Familiarity with Okta for identity and access management
• Comfortable operating as a remote extension of a distributed team
• Manufacturing or industrial environment experience strongly preferred
• Experience working with military departments or federal agencies
• CMMC, ITAR, and CUI handling experience a plus

Skills

• Excellent communication and customer service skills
• Ability to be self motivated and take initiative without direct instructions
• Ability to maintain a high level of professionalism while working on a customer site

Benefits

• Medical, dental, vision, and life insurance plans for employees
• 401k
• Relocation support may be provided for certain situations, based on business need
• Flexible vacation policy
• Equity