Workplace Services Help Desk Associate
The Millennium Group, Where Service Matters · Omaha, NE · 1 mo ago
Information TechnologyFull-time
About the role
The role involves providing technical support to clients, managing IT issues, and ensuring smooth operations within the workplace.
Responsibilities
- Provide timely and effective technical support to clients via phone, email, and in-person visits.
- Diagnose and resolve hardware and software issues efficiently.
- Manage and escalate complex issues to senior technicians.
- Document and maintain records of all client interactions and service requests.
- Participate in regular training sessions to stay updated with new technologies and industry trends.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- At least 2 years of experience in IT support or a similar role.
- Strong problem-solving and customer service skills.
- Proficient in Windows operating systems, common software applications, and troubleshooting tools.
- Ability to work independently and manage multiple tasks simultaneously.
Qualifications
- Excellent communication skills, both verbal and written.
- Basic knowledge of network infrastructure and security protocols.
- Experience with ticketing systems and CRM software.
Skills
- Technical proficiency in Microsoft Office Suite.
- Knowledge of remote access tools and cloud-based services.
- Ability to prioritize tasks and manage time effectively.
Benefits
- Competitive salary package.
- Incentive bonuses based on performance.
- Vacation and sick leave benefits.
- Paid training and development opportunities.
Pay
$50,000 - $60,000 annually.
Schedule
Full-time, Monday through Friday, 8:00 AM - 5:00 PM.