Workplace Product Experience (Product Manager)

About the role

This role is responsible for leading the development and execution of workplace experience programs, ensuring alignment with strategic priorities and product line roadmaps.

Responsibilities

• Conduct market analysis to understand customer needs, competitors, and market trends.
• Partner with key groups internally to gather qualitative and quantitative customer insights (interviews, surveys, analytics).
• Own the roadmap and execution of org-wide experience initiatives, ensuring alignment with strategic priorities, product line roadmaps, and org-wide improvement areas.
• Create and maintain standardized processes and frameworks that product teams can adopt relevant to any experience programs.
• Define clear success metrics and use data to evaluate experience quality, adoption trends, and program effectiveness.
• Persistently partner closely with product, design, and customer facing teams to ensure application of workplace product level requirements.
• Partner closely with Sales Enablement and Marketing contacts to develop org-level / product level process to improve storytelling and sales account partnerships.
• Collaborate with marketing, sales, and customer success on workplace experience product launches, sales plays, and/or revenue programs.
• Collaborate on inventory and visibility of enablement materials – identify gaps (i.e. demos, training materials, FAQs, and product positioning, etc.) and drive programs to close gaps.
• Manage the full lifecycle of the workplace experience programs - from concept to launch to ongoing improvements. Track product performance through KPIs, analytics dashboards, and customer feedback.
• Identify opportunities for product innovation, differentiation, or cost efficiency.
• Collaborate with cross-functional partners to deliver enhancements that improve customer outcomes and reduce operational complexity.
• Collaborate with UX Strategist and UX Service Designer to align product standards to experience goals.
• Collaborate with UX Strategist, UX Service Designer, Product teams and customer orgs to develop org-wide feedback framework to keep VOC visible and accessible.
• Monitor the performance of implemented workplace product standards and iterate based on feedback and evolving business needs.
• Promote a culture of continuous improvement and customer-centric thinking across product teams.
• Lead org-wide product management standards improvements.
• Partner with Product Leaders to understand key market trends across the org.
• Assist in the development and execution of specific elements of the offerings and Go-To-Market strategy.
• Contribute to the creation and maintenance of internal and external strategic plans for offerings and alliances.
• Collaborate with team members to ensure the successful execution of strategic initiatives.
• Assist in the analysis of market trends, competition, and customer needs to identify opportunities for growth.
• Work closely with team members and provide support in their professional development.
• Contribute to tracking and reporting on key performance metrics and KPIs.

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role.
• Proven experience in corporate leadership roles.
• Proficiencies in strategic planning, team management, and business development.
• Continuous learner that stays abreast of industry knowledge and technology.
• Experience as a Product Manager with a focus on customer experience, process design, or cross-functional initiatives.
• Strong understanding of product development practices and customer-centric design principles.
• Demonstrated ability to build and operate frameworks or processes that scale across teams.
• Excellent communication and facilitation skills, with the ability to influence without direct authority.
• Analytical mindset with experience defining and interpreting experience-focused metrics.
• Comfortable working in ambiguous environments and driving clarity across multiple stakeholders.
• Experience collaborating with user experience and service design teams.

Other Qualifications

• Advanced degree in a relevant field is a plus.
• Relevant certifications are a plus.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $95,900 - $178,100. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.