Workplace Operations & Facilities Manager

About the Role

As the Workplace Operations & Facilities Manager, you will lead your region's efforts to ensure Compass International Holdings’ offices are a great place to work and all of our customers receive the hands-on support they need. You’re a strategic, proactive, and detail-oriented leader who can secure buy-in from different departments and execute plans effectively. This role oversees facilities services, amenities, maintenance, repair, and asset management across a portfolio of buildings within a territory. You will manage relationships with third-party providers for facilities-related work, including projects, and maintain base building property manager relationships, acting as the lease representative for each building in the portfolio.

Responsibilities

• Act as the single point of contact for both regional teams and vendors within a portfolio (30%).
• Develop a robust network of vendors across all trades to service Compass facilities; manage vendor service contracts and monitor performance (15%).
• Oversee and manage post-lease and construction aspects of new expansion offices, ensuring readiness before the first day of business, including all lease, equipment, and service contracts (10%).
• Serve as the point of escalation for large facility maintenance emergencies (15%).
• Assist in developing and maintaining the Workplace/Facilities budget (5%).
• Oversee all property insurance claims and related work (5%).
• Manage approved project/CapEx budgets related to workplace operations and ensure vendor payment (5%).
• Provide prompt responses to requests from clients, building tenants, and occupants, ensuring every office delivers the best possible in-office experience (5%).
• Improve processes, documentation, and system tools for building safety and security, partnering with third-party security providers and internal security personnel (5%).
• Enforce protocols for health and safety plans, building and employee handbook regulations, and office practices for all individuals onsite (5%).

Requirements

• 3–5 years of experience in facilities or Workplace Operations management.
• Minimum of 3 years of experience managing suppliers and vendors with contract management.
• Minimum of 3 years of project management experience.
• Familiarity with lease operations language and execution.
• Working knowledge of commercial MEP systems, including HVAC, plumbing, fire and life safety systems, and electrical distribution networks.
• Excellent communication, organization, and writing skills.
• Ability to work independently or as part of a team.
• Proficiency in ZenDesk.
• Ability to perform low-level physical tasks, such as conducting job site walkthroughs, office audit walks, and moving/lifting supplies (up to 25 lb).
• Willingness to travel 25%–30% of the time.

Benefits

• Participation in incentive programs (cash, equity, or commissions).
• Paid vacation, holidays, sick time, parental leave, and recharge leave.
• Medical, tele-health, dental, and vision benefits.
• 401(k) plan.
• Flexible spending accounts (FSAs).
• Commuter program.
• Life and disability insurance.
• Maven (support system for new parents).
• Carrot (fertility benefits).
• UrbanSitter (caregiver referral network).
• Employee Assistance Program.
• Pet insurance.

At Compass, we believe everyone deserves to find their place in the world — a place where they feel they belong, can be their authentic selves, and thrive. Our culture is collaborative and energetic, grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth, and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits, and professional growth opportunities aimed at improving employees' lives and careers.