Workplace Services Facilities Operations Manager

We are seeking a strong, proven leader and experienced facilities management professional with a minimum of 3+ years of experience in a corporate environment to join our team as a Workplace Services Facilities Manager in our Port Arthur, TX office.

About the role

This position will oversee facilities operations, ensuring the office environments are operated safely, efficiently, and in compliance with company policies and regulatory requirements. Responsibilities include coordinating building operations, vendor services, maintenance programs, and workplace infrastructure to maintain a reliable and professional corporate office environment while fostering a pleasant working atmosphere through excellent customer service.

IST Management Services is a rapidly growing Business Process Outsourcing (BPO) company with an Integrated Facilities Management (IFM) division and is the largest American privately-owned facilities management company. Founded in 1997, the company is a two-time recipient of the Human Resources Professional Excellence Award from the Society for Human Resource Management. We specialize in managing physical and digital information through Workplace Services, eDiscovery, and Electronic Document Management services.

Responsibilities

• Oversee full daily facilities operations for the Port Arthur campus and support facilities coordination for offices in Houston, TX.
• Ensure all office locations are maintained in a safe, functional, and professional manner while complying with company policies and regulatory requirements.
• Monitor facility conditions and address operational issues to maintain workplace readiness.
• Coordinate preventative maintenance programs, system inspections, and equipment repairs.
• Maintain working knowledge of building systems including HVAC, building automation systems (BAS), fire alarm systems, lighting controls, and backup power systems.
• Track and maintain facilities documentation (building records, project files, operational reports, contracts, and regulatory documentation).
• Coordinate with global facilities teams to align processes and standards when appropriate.

Requirements

• High school diploma or equivalent (GED) required.
• 3+ years of experience in facilities management in a corporate setting.
• Strong verbal and written communication skills with clients and vendors on a global scale.
• Flexibility with schedule, including on-call availability for after-hours needs.
• Excellent organizational skills and analytical/critical thinking abilities.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).

Benefits

• Medical, dental, and vision insurance.
• Short-term and long-term disability (STD, LTD).
• Life insurance.
• 401k retirement plan.
• Paid time off (PTO).
• Pet insurance.
• Bonus incentives.

Pay

$85,000 - $90,000 USD per year (DOE).

Schedule

Monday - Friday, 8:00 AM - 5:00 PM (on-call for after-hours as needed).