Operations/Facilities Manager

About the role

The Operations Manager is responsible for the efficient operation, maintenance, and long-term preservation of all physical assets of the property. This role ensures a clean, safe, and well-maintained environment by directing internal teams and vendor partners, coordinating with cross-functional departments, and executing corporate operational initiatives effectively. The Operations Manager partners closely with the General Manager to support strategic objectives and deliver consistent, high-quality experiences for retailers, customers, and partners.

Responsibilities

• Lead day-to-day facility management including direct oversight of housekeeping, maintenance, and other contracted service providers.
• Execute preventative maintenance programs and maintain required documentation.
• Conduct routine property inspections to ensure operational and appearance standards.
• Provide guidance on mechanical, operational, and construction-related issues.
• Address tenant operational concerns and enforce property policies.
• Ensure compliance with corporate programs, operational standards, and tenant requirements.
• Manage daily performance of energy systems including lighting and HVAC.
• Oversee operational budgets and participate in capital planning.
• Manage safety programs, environmental compliance, and emergency preparedness.
• Coordinate tenant buildouts and act as liaison with contractors, agencies, and local officials.
• Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays.
• Monitor utility consumption, rate structures, and rebates using building control technologies.
• Manage energy systems for optimal daily performance and maintain proper scheduling of lighting and HVAC to support efficiency goals.
• Review and approve expenses in alignment with company policy.
• Manage budget performance with focus on operational efficiency and cost control.
• Partner with the General Manager and Corporate Operations to develop annual and five-year capital plans.
• Manage capital projects including bidding, contract management, and execution.
• Implement and manage all Environmental Health and Safety (EHS) programs including hazardous materials, emergency procedures, and safety training.
• Serve as the primary safety coordinator.
• Maintain working knowledge of plans and conduct required contractor meetings.
• Oversee tenant and landlord construction projects, ensuring compliance with codes, permits, and lease requirements.
• Develop strong tenant relationships through pre-construction and follow-up meetings with tenant contractors.
• Ensure compliance with Rules & Regulations, lease requirements, and timely completion of construction.
• Assist Tenant Coordination with as-built conditions, available utilities, and known constraints.
• Must be able to return to the property within 30 minutes due to unforeseen circumstances.

Requirements

• 3+ years of experience in strategic operations or commercial construction.
• Strong communication, problem-solving, and organizational skills.
• Ability to read and interpret blueprints.
• Proficiency with Microsoft Office.

Benefits

• Best-in-class benefits with affordable employee contribution levels.
• Paid time off, including vacation time, 12 paid holidays, and 80 hours of sick time annually.
• 401(k) match with immediate vesting.
• Ability to purchase company stock at a 15% discount.
• 24 paid volunteer hours and employer charitable match.
• Employee Assistance Program.
• Career-development resources.
• Comprehensive wellness program including a ClassPass membership.

Pay

The compensation for this position ranges from $114,000 to $130,000 with a 15% bonus potential.

Schedule

• In-person work at the property is a top priority, including participation in the Manager on Duty (MOD) schedule during non-office hours (evenings, weekends, and holidays).
• Remote Fridays for corporate offices and Field Fridays for retail properties.