Workplace Manager

USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture operates under defined safeguards to protect national security and secure U.S. user data, apps, and the algorithm, while safeguarding the U.S. content ecosystem.

About the role

The USDS Workplace Services team is looking for a Workplace Manager to lead local onsite office experience programs. This role reports directly to the Regional Workplace Manager and partners closely with Real Estate, Human Resources, EHS, Procurement, Finance, Security, IT, and other key business leaders to provide workplace services and programs that exemplify TikTok’s culture and values.

Responsibilities

• Create and maintain the overall workplace experience strategy and operating model, establishing processes and procedures to ensure effective and engaging day-to-day experiences for the largest office in our portfolio.
• Deliver a best-in-class employee and guest experience that brings the TikTok brand to life.
• Handle all guest and employee interactions with professionalism and hospitality to exceed expectations.
• Own the relationship with IT and HR to deliver the best onboarding experience for TikTok employees.
• Oversee concierge services, conference room bookings, client office visits, and client catering/event experiences.
• Partner with Physical Security to ensure guests are properly approved in a timely manner consistent with visitor policy.
• Identify processes and procedures that best serve the needs of the business and employees while contributing to a fun and productive environment.
• Manage our presence on the Lark communication platform to ensure employees feel connected to resources.
• Develop strong relationships with key business partners, including local business leaders, IT, HRBPs, Finance, and Procurement.
• Execute the local food & beverage program, partnering with EHS for food safety issues, resolution, and documentation.
• Manage and report on janitorial services, pest control, plants, and shredding team output via IFM vendor.
• Collect input from business units to plan and organize space moves and neighborhood mapping to propose space solutions.
• Collaborate with outsourced shipping & receiving operations contractors and execute local mail operations.
• Assist with daily walkthroughs to identify necessary improvements, repairs, and enhancements, working with the integrated facility management (IFM) team.
• Collaborate with the San Jose Workplace management team to ensure preventative maintenance logs are executed.
• Manage social events and employee announcements in a manner consistent with TikTok values.
• Partner with HR leadership on new hire swag budget allocation, order par levels, and vendor distribution.
• Assist in office communications as needed, consistent with TikTok standards.
• Partner with Internal Comms teams to oversee logistics, planning, and facility-related items for internal events promoting employee engagement.

Requirements

• Bachelor’s Degree and 5+ years of experience in Facilities Management, Workplace Experience, or a related field.
• Excellent organizational, interpersonal, and communication skills with a focus on employee workplace needs, office safety, and morale.
• Ability to work efficiently against strict deadlines and collaborate across departments in a complex organization.
• Passion for creating a great workplace experience and environment for all staff and guests.

Benefits

• Day-one access to medical, dental, and vision insurance.
• 401(k) savings plan with company match.
• Paid parental leave, short-term and long-term disability coverage, and life insurance.
• Wellbeing benefits.
• 10 paid holidays per year, 10 paid sick days per year, and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

Pay

The base salary range for this position is $84,000 - $142,223 annually. Compensation may vary based on qualifications, skills, competencies, experience, and location. Additional discretionary bonuses, incentives, and restricted stock units may be available. Employees in this role are eligible for the total compensation package described.

Schedule

The company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.