Workplace Hospitality Services Concierge

About the Role

Circles is seeking passionate hospitality professionals to join our world-class Workplace Concierge team. If you thrive on creating memorable, five-star experiences and have a strong background in luxury service, this role is for you. As a Workplace Concierge, you will be the face of our client, a leading technology firm, providing exceptional customer service to employees and guests. You will ensure that every interaction reflects the highest standards of hospitality, similar to those found in the finest hotels. This is a unique opportunity to bring your expertise in hospitality into a corporate setting, where you will oversee a seamless reception and workplace experience, including guest services, office operations, and supporting workplace amenities.

The role is perfect for outgoing individuals with a passion for delivering first-class service and exceeding expectations. This is an in-person, part-time position with a Monday to Friday schedule from 10am to 3pm.

Responsibilities

• Provide a warm, professional welcome to all employees, visitors, and vendors, setting the tone for a five-star workplace experience.
• Manage the reception area, ensuring all guest needs are anticipated and handled with efficiency and a personal touch.
• Anticipate and address the needs of employees and visitors before they arise, leveraging relevant information to personalize each interaction.
• Create exceptional experiences that go beyond standard service, leaving lasting impressions on guests and employees alike.
• Ensure reception waiting areas are tidy, well-stocked, and welcoming.
• Answer, screen, and forward incoming phone calls while providing appropriate information.
• Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges, etc.).
• Periodically inspect common area equipment to ensure good operating condition.
• Assist with the coordination of wellness programs, community events, and other engagement activities, as needed.
• Support the execution of employee-focused services like fitness classes, notary services, EV charging programs, and logistics for food programs.
• Liaise with vendors to maintain high standards of workplace amenities, ensuring services such as food and beverage, auto maintenance, and personal services (laundry, dry cleaning) meet the client's standards.
• Provide personal services to employees and visitors, including but not limited to: arranging, booking, and confirming recreational, dining, and/or business activities; transportation and travel arrangements; tickets and entertainment activities; storytelling and campus tours; meal and activity reservations; coordinating car detailing and on-site car refueling; laundry and dry-cleaning services; gift and package orders; and other amenity services as needed.
• Act as an extension of and assist in the Workplace Services mission of making our client site the best place to work.
• Other job-related duties as assigned.

Requirements

• A minimum of 3 years of hospitality or related experience, preferably in luxury hotels or high-end customer service environments.
• High school diploma or GED required.
• Proficiency in Microsoft Office Suite including Outlook and MS Word.
• Proficiency with general internet research.
• Experience with desk booking and workplace management systems is a plus.
• Ability to move through the office regularly, including escorting visitors and providing building tours.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift and carry up to 15 lbs.

Skills

• Exceptional communication and interpersonal skills, with the ability to connect with a wide range of people and provide personalized service.
• A proactive, energetic approach to managing multiple tasks in a fast-paced, dynamic environment.
• Strong organizational skills, with the ability to prioritize tasks and adapt to shifting priorities.
• Professional appearance and demeanor, with a genuine passion for hospitality and service excellence.
• Flexibility and commitment to delivering the highest standards of service, regardless of the challenge.

Benefits

• 401k with match
• Generous PTO policy—accrue up to 15 days during your first year
• Paid holidays
• One paid day off per year to volunteer
• Access to discount programs
• Two-week paid sabbatical every five years
• Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities

Pay

$28.00 to $29.00 per hour

Schedule

Monday to Friday, 10am to 3pm (part-time)