Workplace Experience Supervisor

About The Role

As a CBRE Workplace Experience Supervisor, you will play a pivotal role in ensuring a world-class customer service experience for clients and visitors within a designated building on a vibrant campus. You will be responsible for supervising a dedicated team that oversees the seamless delivery of comprehensive workplace experience services. This role is integral to fostering an environment where employees and guests feel welcomed, supported, and engaged, contributing to the overall success and positive perception of the workplace. While based at one specific building, this role operates within a larger campus environment of 13 buildings.

What You'll Do

• Cook up and manage the daily activities of the Workplace Experience team, including establishing work schedules, assigning tasks, and facilitating cross-training to ensure comprehensive coverage and skill development.
• Serve as a supervisor and leader for a team of three direct reports: a Receptionist/Office Coordinator, a Shipper/Receiver, and an Event Coordinator.
• Establish new techniques and implement best practices to ensure the team consistently meets its objectives and delivers exceptional service.
• Oversee a wide range of employee services, including supporting wellness centers, managing scheduling, and coordinating vendors.
• Manage and prioritize internal ticketing systems for work orders, ensuring timely resolution and high standards of facility upkeep.
• Cook up and execute numerous event setups, managing logistics, vendor coordination, and ensuring smooth event delivery.
• Handle mailroom responsibilities, ensuring efficient processing and distribution.
• Address and resolve complex problems, identifying appropriate solutions to accomplish team and customer objectives.
• Maintain accurate records of costs incurred by workplace team activities and review invoices as needed.
• Develop and maintain strategic vendor partnerships with a focus on cost-saving initiatives and assist with contract negotiations.
• Confirm that all vendors possess current proof of insurance and necessary contractual documentation.
• Serve as a primary point of contact, responding promptly and professionally to customer requests and complaints related to experience services.
• Approve client materials, ensuring strict adherence to brand guidelines and maintaining the integrity of databases and digital tools associated with service delivery.
• Deliver a world-class orientation experience to new employees, setting a positive tone for their journey with the company.
• Consistently enforce safety standards with employees, clients, and vendors, promoting a secure workplace environment.
• Aid in the completion and ongoing maintenance of the Service Business Continuity plan.

What You’ll Need

• A High School Diploma or GED with 3+ years of supervisory-related experience.
• An in-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• The ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products such as Word, Excel, Outlook, etc.
• Excellent organizational skills with a master-level inquisitive mindset.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).