Workplace Experience Supervisor – Hospitality & Office Services

Key Responsibilities

• Oversee and support reception operations to ensure a consistent, polished welcoming first impression
• Deliver a high-touch, hospitality-driven experience for all guests and employees
• Aid with visitor management, badging, and access coordination
• Act as the first escalation point for reception and client experience issues
• Oversee conference suite readiness and shared space presentation; ensure conference suites, pantries, and common areas are maintained in a clean, client-ready condition
• Aid with catering and hospitality services for meetings and events
• Provide hands-on support for high-volume or high-profile meetings
• Identify and resolve service gaps in real time; escalate when necessary
• Support office moves, seating adjustments, and workspace coordination
• Maintain inventory levels and support supply management
• Resolve operational issues and escalate when necessary
• Support adherence to office security protocols and visitor procedures
• Aid with onboarding and offboarding access coordination
• Monitor visitor flow and escalate any irregularities
• Report safety or security concerns in accordance with site procedures

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• Minimum of three (3) years of experience in hospitality, workplace services, reception, or office operations within a corporate or professional services environment
• Prior experience in a lead, senior, or informal supervisory capacity preferred
• Ability to prioritize tasks and manage competing demands in a fast-paced environment
• Strong customer service and professional communication skills
• Comfortable interacting with internal stakeholders and external vendors
• Strong organizational skills with attention to detail
• Demonstrated problem-solving skills and ability to exercise judgment
• Basic proficiency with Microsoft Office; familiarity with workplace systems preferred

Additional Information

The rate of pay for this role at the noted RRD location is $30/hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

RRA’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday-Friday, 7:30am to 4:30pm

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRA is an Equal Opportunity Employer, including disability/veterans.