Workplace Experience Site Manager

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Holidays
• 401(k) Retirement Plan
• Life and Disability Insurance
• Employee Assistance Program
• Career Development and Advancement Opportunities

Responsibilities

• Lead daily workplace services operations and serve as the primary liaison between IST leadership and Client stakeholders
• Supervise, coach, and support on-site workplace services personnel
• Coordinate staffing schedules and coverage to ensure uninterrupted service delivery
• Monitor service performance and implement continuous improvement initiatives
• Support workplace projects and operational priorities as assigned
• Oversee reception, visitor management, and employee experience programs
• Manage conference room operations, meeting support, and catering coordination
• Ensure meeting spaces, common areas, and workplace amenities meet established standards
• Coordinate office events, hospitality services, and workplace support activities
• Foster a welcoming and professional workplace environment
• Coordinate office moves, workstation setups, furniture reconfigurations, and workplace projects
• Monitor office conditions and identify opportunities for operational improvements
• Manage office, pantry, and workplace supply inventories
• Support workplace safety and building operations initiatives
• Coordinate service requests and follow-through with internal and external partners
• Oversee mail, shipping, receiving, package, and courier operations
• Coordinate vendor relationships and service providers
• Partner with building management and contractors to support workplace operations
• Assist with contract administration and service-level oversight
• Support document retention and disposal programs
• Coordinate workplace services activities across multiple office locations
• Assist with workplace communications, reporting, and documentation
• Prepare operational reports, service metrics, and status updates
• Maintain project documentation and workplace records
• Support initiatives focused on workplace experience, sustainability, and operational excellence

Qualifications

• High School Diploma or GED required
• Associate's or Bachelor's degree in Business, Hospitality, Facilities Management, Operations, or related field preferred
• Five or more years of workplace services, office management, facilities support, hospitality, or corporate services experience
• Three or more years of supervisory or team leadership experience
• Experience managing conference room operations, hospitality programs, and workplace support services
• Experience coordinating vendors, contractors, and service providers
• Strong customer service, communication, and relationship management skills
• Advanced proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and Teams
• Experience with workplace technology platforms, visitor management systems, and service ticketing platforms preferred
• Ability to prioritize multiple projects and operate independently in a dynamic environment
• Experience supporting multi-site or geographically dispersed office environments preferred
• Ability to lift up to 40 pounds
• Ability to stand and walk for extended periods
• Ability to occasionally work outside standard business hours to support operational needs
• Ability to respond to urgent workplace issues when required

Pay

$60,000 - $65,000 annually

Schedule

Monday - Friday, Business Hours (occasional after-h