Workplace Experience Receptionist - New York City, NY

About the role

As a CBRE Receptionist, you will provide administrative tasks to a department or office. This includes greeting visitors, answering calls, setting up meeting rooms, and other duties. This job is part of the Workplace Experience function, responsible for providing world-class customer service to the clients and visitors of a designated building.

Responsibilities

• Receive and direct incoming calls to appropriate personnel and voicemail.
• Make a memorable first impression by answering the telephone in a professional manner.
• Greet clients, applicants, and visitors upon arrival with a friendly and welcoming demeanor and escort visitors to the proper location.
• Issue visitor passes and follow security protocols serving as the first point of contact for all those entering the facility.
• Schedule and prepare meeting and conference rooms, including room setup and reset, pre-checking meeting rooms and event spaces, and request building and housekeeping services as needed.
• Perform general clerical duties including distributing office mail and packages and ordering office supplies.
• Track incoming and outgoing packages, mail, and freight deliveries and arrange courier or messenger service as needed.
• Arrange hospitality services for guests such as transportation, tickets, and reservations.
• Use existing procedures to solve problems while exercising discretion.
• Positively impact hospitality initiatives through execution of clearly defined duties and SOPs.
• Deliver strong and consistent performance by following defined procedures and processes under close supervision and guidance.

Requirements

• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
• HS Diploma, GED, or equivalent experience required.
• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, memos, and ask clarifying questions.
• Desire to present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or other means of mobility, including standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs.

Pay

The minimum salary for the Workplace Experience Receptionist position is $48,000 annually and the maximum salary is $53,000 annually. The compensation offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.