Workplace Experience Meetings & Events Manager
Job Summary
The Workplace Experience Meetings & Events Manager at JLL creates value by developing and executing an events strategy that advances the clients’ priorities and strengthens the workplace experience. This onsite role leads planning and delivery of meetings and events, including executive engagements, with a focus on hospitality excellence, sound judgment, stewardship, and results.
Job Responsibilities
Build and execute an evolving events strategy that translates client priorities and organizational vision into executable plans, creating memorable experiences that reflect a principle-based culture.
Serve as the primary point of contact for events, ensuring detailed project planning, flawless execution, and elevated hospitality standards while maintaining confidentiality.
Design end-to-end event journeys, optimizing employee and guest interactions, and demonstrating expertise in event execution.
Identify opportunities for event enhancement using data, stakeholder feedback, and industry best practices to drive continuous improvement.
Design and deliver high standards of care and exceed client expectations through proactive communication and anticipation of needs.
Maintain confidentiality and exercise sound judgment in all phases of event planning and execution.
Build trusted, mutually beneficial relationships with business units, leadership, and partners.
Communicate the value proposition of events services, establishing clear governance and decision-making processes.
Manage financial plans, forecasts, and performance for event programs, ensuring alignment with client objectives and delivering cost-effective, resource-conscious solutions.
Govern event vendors and service providers, ensuring contract compliance, financial oversight, and service excellence.
Implement secure information management practices and maintain accurate event documentation.
Foster a culture of continuous innovation by adopting new tools, re-engineering processes, and challenging existing paradigms.
Leverage emerging technologies and data to enhance engagement, streamline operations, and measure event ROI.
Knowledge, Skills & Abilities
Contribution motivated, proactive mindset, energized by helping others and elevating experiences
5-7 years of experience in high-profile event planning, or hospitality experience
Proven leadership presence with the ability to influence stakeholders, manage complex event portfolios, and deliver exceptional results in fast-paced, matrixed environments
Bachelor's Degree, or equivalent combination of education and experience; CMP (Certified Meeting Professional), preferred
Demonstrated track record of maintaining confidentiality, integrity, humility, and sound judgment, with initiative and principle-based decision-making
Excellent communication and stakeholder management skills with the ability to communicate professionally across all organizational levels
Strong analytical, organizational, and financial management capabilities with demonstrated ability to make data-driven decisions
Highly collaborative with a passion for hospitality and respect for individuals; strong interpersonal skills and intentionally inclusive approach to building trusted relationships and knowledge networks
Proficiency with Microsoft Office Suite, event management systems, and technology platforms that enhance service delivery and operational efficiency
Willingness and ability to work flexible hours and travel as needed for event execution