Workplace Experience Manager
About Faire
Faire is a technology wholesale platform that connects independent retailers globally. Founded in 2017 by former Square employees, Faire uses tech, data, and machine learning to facilitate a thriving community of small business owners.
About This Role
The Workplace Experience Manager is responsible for the day-to-day operations of Faire's San Francisco office, ensuring the space is well-run and reflective of Faire's culture. Key responsibilities include managing vendors, overseeing the Workplace Concierge, providing IT support, and planning community events.
- Own daily operations of the San Francisco office, ensuring the space is safe, clean, organized, and fully functional.
- Manage and direct the on-site Workplace Concierge and Mailroom Lead, setting clear priorities and service standards.
- Maintain office documentation and operational playbooks aligned with global standards.
- Monitor and respond to workplace-related requests with urgency and follow-through.
- Manage all workplace vendors, hold partners accountable to defined quality and service expectations, and own the San Francisco workplace budget.
- Plan and execute quarterly signature events and customer visits in San Francisco, including community give-back days, team onsites, and more.
- Create inclusive, well-executed experiences that strengthen connection and reinforce culture.
- Coordinate the first-day experience for new hires in partnership with the Employee Experience and People Ops teams.
- Provide first-line support for basic technical issues, support company-wide meetings and high-visibility events from a technical standpoint, triage and respond to Jira tickets, and ensure conference rooms and shared technology are reliable and meeting-ready.
Qualifications
- 3-6 years of experience in Workplace, Facilities, Office Operations, Hospitality, or a related field.
- Experience supporting the operations of a high-traffic office with multiple vendors.
- Demonstrated experience managing vendors and owning a budget.
- Comfortable providing basic IT troubleshooting and supporting AV systems.
- Strong project management skills, including event execution.
- Experience managing on-site staff or contractors preferred.
- Clear communicator who works effectively across teams and with external partners.
- Proficiency with Google Workspace, Slack, Jira, and related tools.
- Bonus: experience working within a global workplace team.
Why you'll love working at Faire
- We are entrepreneurs: We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams.
- We are using tech and machine learning to level the playing field: We are using the power of technology and data to connect brands and boutiques from all over the world, building a thriving community of over 100,000 small business owners.
- We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie, not steal a piece from it.
- We run a small business is hard work, but using Faire makes it easy.
- We are curious and resourceful: We always find a way to get the job done and come up with creative solutions to whatever problems are standing in our way.
Pay Range
The base pay range for this role is $104,000 - $143,000 per year. This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.
Workplace and Information Technology Positions
Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.