Workplace Experience Manager / Freight, Fulfillment - Redmond WA

About the role

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function.

Responsibilities

• Operational oversight and establishment of a continuous improvement culture
• Managing warehouse capacity and throughput
• Integrating the latest technologies to ensure safety, security, and predictability of all services
• Leading teams in different locations across campus, coaching, and talent development including developing a leadership pipeline
• Pricing and maintaining a fleet of vans and box trucks to ensure continuity of service
• Customer engagement and executive communication
• Collaboration with partner teams across the IFM, Security, IT, Workplace Experience, HSE, Finance and Vendors
• Governance, Compliance with government regulation, Risk Management and Change Leadership
• Monitoring the training and development of staff. Conducting performance evaluations and coaching
• Overseeing the recruiting and hiring of new employees
• Coordination and management of the team's daily activities. Establishing work schedules, assigning tasks, and cross-training staff
• Setting and tracking staff and department deadlines
• Mentoring and coaching as needed
• Building and maintaining a trusted client relationship
• Negotiating with clients, partners, and associates to resolve conflicting priorities
• Ensuring support provided by the team is efficient and consistent
• Suggesting process improvement efforts on a regular basis
• Assisting with developing strategic solutions
• Auditing technological and training needs for Workplace Experience teams and clients
• Always following safety standards with employees, clients, and vendors
• Managing negotiations for contract services
• Confirming that all vendors have current proof of insurance and contractual documentation
• Overseeing programs ran by third-party vendors. Includes food delivery, organizing events, providing transportation, or mail distribution
• Ensuring all invoices for business services billed
• Leading by example and modeling behaviors that are consistent with CBRE RISE values
• Influencing parties of shared interests to reach an agreement
• Identifying, troubleshooting, and resolving day-to-day and moderately complex issues which may or may not be evident in existing systems and processes

Requirements

• Bachelor's Degree preferred with 3-5 years of relevant experience
• In lieu of a degree, a combination of experience and education will be considered
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset

Qualifications

• None specified

Skills

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to lead and mentor a team
• Knowledge of workplace experience services and logistics
• Experience with Microsoft Office products
• Ability to manage and integrate technology
• Strong problem-solving and decision-making abilities

Benefits

• Unbeatable Perks: Generous Paid Time Off, Paid Holidays, and 12 weeks of Paid Parental Leave
• Comprehensive Benefits: Access to top-notch Medical, Vision, and Dental insurance, along with Life Insurance, FSA & HSA options, and 401K matching contributions
• Inspiring Work Environment: Focus on culture of growth, collaboration, and communication

Pay

The minimum salary for the Workplace Experience Manager position is $90k annually and the maximum salary for the Manager position is $115k annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

Schedule

Not specified