Experience Delivery Manager

About the role

You will deliver high quality, relevant experiences including marketing, content and services and solutions that meet the needs of our members/students/clients globally across owned, shared and earned channels. You are responsible for end-to-end marketing campaign development ensuring delivery of campaigns that meet our goals.

Responsibilities

• You will work in a squad structure and will manage end-to-end campaign delivery. Monitor activity from end-to-end to agreed outcomes. Collaborate with the proposition owners and other partners to address any concerns raised.
• Help create programs that meet our proposition strategies that resonate with clearly defined audience segments and meet revenue and Return on Experience Investment targets.
• Write and submit briefs to initiate program development, ensure briefs contain SMART goals that provide complete clarity on required deliverables per channel, dates of delivery, expected audience outcomes and measures.
• Align with the Experience Management Planning function to determine scheduling based on our integrated calendar and capacity planning constraints.

Requirements

• Bachelor's degree
• 7+ years' experience in marketing, digital content management, digital content development or related field.
• Experience creating services, solutions, and stories that provide meaningful experiences to users through user-centric design.
• Experience developing and delivering digital marketing campaigns across multiple platforms/ channels

Qualifications

Preferred qualifications include:

• Experience in a similar role
• Experience with user-centered design
• Experience with integrated marketing campaigns

Skills

• Strong project management skills
• Excellent communication and collaboration skills
• Ability to work independently and as part of a team
• Experience with digital marketing tools and platforms

Benefits

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

• Healthcare
• Retirement
• Paid time-off
• Parenthood leave
• Employee Assistance Program
• Mental health resources

Pay

The Annual Salary Range for this role is: $88,000-$120,000

Schedule

You will be part of a hybrid work schedule and be local to Durham, NC for in-office days.

Contact

If you're interested in this role, please apply before 26 June 2026

Please note that we are unable to employ individuals in the state of California.