Workplace Experience Manager - EARS
About the role
The Workplace Experience Manager (Site Lead) is responsible for shaping an exceptional workplace environment at EA Redwood Shores. This environment fuels creativity, collaboration, and community. The role requires daily on-site presence at the office, Monday through Friday.
Responsibilities
Lead the delivery of workplace experience strategy for the site, aligning workplace services, space planning, and employee programs with evolving needs.
Shape and evolve the workplace ecosystem to support creativity, collaboration, and productivity across the office.
Translate priorities and employee needs into workplace solutions that enhance engagement, connection, and performance.
Champion a service-driven, hospitality-focused workplace culture that elevates the everyday employee experience.
Identify opportunities to innovate workplace services and environments that strengthen the EARS community.
Deliver workplace programs that strengthen campus culture, build community, and support the creative energy required to develop world-class games.
Partner with business unit and functional leaders and teams to create meaningful experiences that bring employees together and strengthen shared values.
Foster an inclusive and engaging environment where employees feel connected to their colleagues, workplace, and business unit mission.
Support the planning of onsite events and experiences that strengthen team connection and culture.
Lead the on-site Workplace Experience team, promoting a culture of high performance, hospitality, accountability, and service excellence.
Oversee the delivery of workplace services and vendor partnerships to ensure service delivery is aligned with leadership expectations.
Manage relationships with third-party service providers and internal partners to deliver seamless workplace operations.
Maintain a safe, secure, and well-maintained workplace environment that meets health, safety, and regulatory standards.
Serve as the primary on-site workplace leader and escalation point for workplace-related needs.
Build partnerships with business unit and functional leadership to understand evolving team needs and align workplace services.
Collaborate with Real Estate, Design, IT, Security, the Global Health Office and People Practices delivering integrated workplace solutions.
Represent the voice of the office in workplace planning, design, and operational projects.
Ensure the workplace experience reflects the identity, culture, and creative energy of the office.
Lead site-level space planning initiatives including team moves, workplace transitions, and evolving seating strategies.
Partner with Real Estate and Design teams on workplace design and construction projects to ensure local needs and office culture are reflected.
Support workplace construction, expansions, reconfigurations, and move-in planning including communication and change management.
Maintain accurate workplace data, site drawings, and occupancy information.
Use workplace analytics and employee feedback to improve the workplace experience.
Identify trends, opportunities, and operational insights that inform workplace strategy and service improvements.
Implement new processes, services, or technologies that enhance the effectiveness of the workplace ecosystem.
Manage site operating and capital budgets, including forecasting, reporting, and cost optimization.
Ensure workplace services and vendor partnerships deliver value and operational efficiency.
Lead capital projects and workplace improvement projects aligned with office and organizational priorities.
Qualifications
- Bachelor's degree in Hospitality, Business Administration, Real Estate, Facilities Management, or a related field (or equivalent experience).
- 5 or more years of experience in workplace experience, hospitality, facilities, corporate real estate, or related environments.
- Experience leading workplace programs that promote employee engagement, connection, and community.
- Experience leading and developing high-performing teams with a focus on coaching, accountability, and growth.
- Experience establishing and managing partnerships and external vendors.
- Experience managing workplace services, operations, and budgets.
- Experience supporting workplace design, moves, or office transitions preferred.
Skills
- Strong leadership and interpersonal skills.
- Excellent communication and problem-solving abilities.
- Ability to manage multiple projects and priorities simultaneously.
- Proficiency in workplace analytics and data interpretation.
- Knowledge of workplace design principles and ergonomics.
- Experience with workplace technology and software tools.
Benefits
Compensation and benefits vary depending on location. EA offers a comprehensive package including paid time off, 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and a 401(k) plan. Certain roles may also be eligible for bonuses and equity.