Workplace Experience Manager

About the role

The Workplace Experience Manager is a pivotal leadership role responsible for overseeing the employee experience. This position requires a highly organized, communicative, and detail-oriented professional who can coordinate multiple projects, manage vendor relationships, and lead a team to deliver exceptional service. The ideal candidate will be proactive, resourceful, and committed to maintaining high standards across all facets of the organization.

Responsibilities

• Lead and supervise event planning initiatives, ensuring seamless execution from inception to completion
• Manage scheduling and calendar coordination for internal teams
• Handle human resources functions such as team management, training & development, and performance evaluations
• Maintain confidentiality of sensitive information related to clients and company operations
• Utilize Microsoft Office Suite and spreadsheets for reporting, data analysis, and documentation
• Ensure compliance with organizational policies and industry standards in all activities
• Facilitate training sessions to enhance team skills in customer service, technical proficiency, and office procedures
• Serve as a liaison between our insurance broker and employees
• Act as a knowledgeable resource for employees, delivering on-the-spot answers with a sense of urgency

Requirements

• Proven experience in event planning, office management, or administrative roles with supervisory responsibilities
• Experience in a Benefits Administrator role is required
• Strong organizational skills with the ability to manage multiple projects simultaneously
• Excellent communication skills—both verbal and written—with professional phone etiquette
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and spreadsheets
• Ability to handle confidential information discreetly and professionally
• Demonstrated leadership in team management with a focus on training & development
• Strong customer service orientation with effective client communication skills
• Knowledge of human resources practices including hiring processes and employee relations
• Experience in medical office management or similar environments is a plus but not required