Workplace Experience Manager

Clay AI is unleashing the biggest wave of company creation in history. Its mission is to be the engine that companies use to grow to their full potential by predicting the next best action and helping teams take it. Clay aggregates the best data for B2B companies and provides infrastructure for personalized campaigns, including emails, ads, landing pages, and workflows. The company now builds AI agents that can help grow businesses and serves thousands of customers such as Anthropic, OpenAI, Google, and Visa. In 2026 Clay raised a $115 M Series D at a $7.1 B valuation and is on track to exceed $200 M in revenue this quarter. The community includes 17 000+ customers, 200+ integration partners, 125+ agencies, 50+ Clay clubs, and 30 k members on Slack. Employees come from diverse backgrounds—DJs, activists, writers, clowns, marathoners, skydivers, psychedelic therapists, social workers, and more—and have access to world‑class coaches for creativity and management.

About the role

The Workplace Experience Lead will own and elevate every aspect of Clay’s flagship New York office—a brand‑new, state‑of‑the‑art 160 000 sq ft space. This in‑person‑first company has three global offices (San Francisco, New York, London) and relies on the Workplace Experience team for real estate, facilities management, and events. The lead will create a world‑class workplace environment that enables the team to do their best work while fostering Clay’s unique culture and community.

Responsibilities

• Strategic Operations Leadership: oversee facilities management, space planning, vendor relationships, budget management, and long‑term strategic planning for the 160 000 sq ft HQ.
• Thought Leadership & Team Culture: mentor and coach the NYC workplace team, establish best practices, and serve as a role model for service excellence; potential to formally manage the team as it scales.
• Facilities Management Excellence: manage HVAC, electrical, plumbing, janitorial services, security systems, access control, and building maintenance.
• Vendor & Stakeholder Management: negotiate contracts and ensure service‑level excellence with landlords, building management, cleaning, catering, security, and other vendors.
• Space Strategy & Planning: optimize space utilization, manage seating assignments, coordinate office moves and reconfigurations, and plan for future growth.
• Workplace Services & Office Operations: lead seating plans for 250+ people, set office norms and standards, manage kitchen/pantry, meeting‑room technology, and ensure smooth service delivery; partner with front‑desk and mailroom teams.
• Health, Safety & Compliance: ensure compliance with building codes, fire safety, ADA requirements, and workplace safety standards; lead emergency preparedness planning and response.
• Budget Ownership: manage the workplace experience budget, track expenses, identify cost‑saving opportunities, and deliver exceptional experiences within financial parameters.
• Culture & Community Building: collaborate with the broader workplace experience team on events, programming, and initiatives that strengthen Clay’s culture.
• Innovation & Creative Programming: design and execute innovative workplace experiences, unique amenities, surprise‑and‑delight moments, and cutting‑edge programs.
• Cross‑Office Collaboration: work with workplace leads in SF and London to share best practices, standardize processes, and ensure consistency while respecting local needs.
• Data‑Driven Improvements: track key metrics, gather employee feedback, analyze utilization data, and continuously improve the workplace experience.

Requirements

Must Have:

• 4+ years of workplace/facilities experience with demonstrated success leading an office of 250+ people.
• Large‑scale office move experience, including planning, logistics, vendor coordination, and employee experience.
• Experience managing facility operations for 100 000+ sq ft spaces, with knowledge of building systems and preventive maintenance.
• Strategic thinking to develop long‑term workplace strategies and proactively solve complex operational challenges.
• Project‑management excellence: strong organization, ability to manage multiple concurrent projects, attention to detail, and calm under pressure.
• Vendor & contract management: proven ability to negotiate and manage complex vendor relationships and multi‑year contracts.
• Stakeholder management: exceptional ability to work with senior leadership, building management, external partners, and cross‑functional teams.
• Problem‑solving mindset: quick thinker who can troubleshoot complex facility issues and make sound decisions under pressure.
• Communication excellence: clear, professional, proactive written and verbal communication with strong presentation and influencing skills.
• Service‑oriented mindset: genuine passion for creating exceptional workplace experiences.
• Creative vision & innovation: full of ideas, comfortable experimenting with new concepts, amenities, and space uses.

Nice to Have:

• Experience at a 500+ person company.
• Experience opening or managing brand‑new, large‑scale office spaces (100 000+ sq ft).
• Background in fast‑growing tech companies.
• Strong design sensibility and experience collaborating with architects and designers.
• Background in commercial or corporate real estate.
• Experience managing multi‑site or multi‑office operations.

Compensation

Salary range: $130 K – $165 K.