Workplace Experience Manager

About the role

The Workplace Experience Manager at NFX is responsible for ensuring the office runs exceptionally well, the team is taken care of, and every interaction with NFX feels thoughtful, warm, and distinctly us.

Responsibilities

• Welcome founders, candidates, investors, and other guests and make sure every interaction with NFX leaves a positive impression.
• Manage the day-to-day operation of the office, including food and supplies, conference rooms, and managing building needs.
• Manage workplace vendors and building management, knowing who to call when something goes wrong.
• Help create an exceptional employee experience by coordinating key people processes such as benefits and open enrollment, onboarding and offboarding, and annual performance reviews.
• Coordinate internal and external events, from team gatherings to events for founders and the broader NFX community.
• Manage IT, security, and privacy operations, including coordination with external IT support providers and troubleshooting technology issues.
• Be available to set up events, move supplies, and perform other physical tasks as needed.

Requirements

• A natural host with a friendly, outgoing, and energetic personality.
• Ability to intuitively pick up on social cues and connect easily with people from different backgrounds.
• Pride in getting details right and taking ownership of tasks.
• Exceptional organizational skills to juggle multiple tasks and prioritize effectively.
• Excellent judgment and discretion when handling confidential information.
• Grit, purposefulness, and a willingness to move fast.
• Curiosity and resourcefulness to figure things out and adapt to new situations.
• Comfortable working in an in-person office environment, with occasional availability outside normal business hours.

Qualifications

• 3-5+ years of experience in workplace experience, office operations, hospitality, people operations, or a similar high-touch environment.
• Highly comfortable with technology and quick to learn new tools.
• Experience using Mac computers with Google Workspace, Slack, Zoom, and AI tools like ChatGPT and Claude.
• Experience with mobile device management systems and support requests.

Skills

• People-oriented and able to create a great experience for others.
• Organized and detail-oriented with excellent judgment.
• Adaptable and able to handle unexpected situations.
• Technology-savvy and quick to learn new tools.

Benefits

• 100% employer-paid medical, dental, and vision premiums for you and your dependents.
• 100% employer-paid life, short-term disability, and long-term disability insurance.
• 401(k) with generous employer match.
• Flexible time off and 14 paid holidays per year.
• Four months of paid parental leave.
• Mobile data credit and commuter benefits.
• A high-caliber, principled, ambitious, and genuinely fun team.
• A great office in Hayes Valley, just off Market Street and easily accessible by BART and Muni.