Workplace Experience Manager

About the role

The Workplace Manager leads the Workplace Experience Team, overseeing daily operations, facilities, and workplace experience at a defined location(s). This role focuses on delivering outstanding service to the studio teams while optimizing workplace operations to align with business goals.

Responsibilities

• Build strong relationships with studio leadership and other internal stakeholders, ensuring the workplace strategy aligns with business needs and local studio culture.
• Act as a key partner to global Workplace and Real Estate leadership, supporting regional initiatives and global rollouts.
• Own end-to-end facility operations including safety, maintenance, cleaning, security, catering, sustainability, and desk/space management.
• Collaborate with Technical Services and Security teams on preventive maintenance, compliance, and risk mitigation.
• Manage service provider relationships, including vendor selection, contract negotiation, performance monitoring, and invoice approvals.
• Lead procurement and budget oversight for facilities and services, optimizing cost and quality.
• Lead and manage small works and capital improvement projects from initiation through execution.
• Support and manage change initiatives, including office moves, renovations, and space reconfigurations.
• Ensure workplace data accuracy in reporting systems, and maintain documentation for all operational and compliance processes.
• Partner with security and health & safety teams to manage emergency protocols and business continuity efforts.
• Serve as site lead during incident response, implementing crisis management plans as needed.
• Champion environmental initiatives, monitor energy/resource usage, and seek innovative ways to support ESG goals and workplace efficiency.
• Support the development of spaces that integrate design, amenities, and technology to enhance user experience.
• Lead and mentor the Workplace team, supporting performance, development and operational excellence.
• Foster a high-performing and motivated team culture, maintaining standards and discipline while creating a sense of fun and belonging.
• Support onboarding and orientation for new hires, ensuring workplace content is current and relevant.

Qualifications & Experience

• Bachelor’s degree or equivalent in Workplace/Facilities Management, Real Estate, Hospitality, or related field.
• 6+ years’ experience in workplace/facilities operations.
• Experience overseeing a multi-disciplinary function in a creative, technical, or high-growth environment.
• Proven success in vendor management, space planning, capital works, and workplace compliance.

Skills & Attributes

• Strong leadership and team development skills with emotional intelligence and strategic mindset.
• Excellent communication and interpersonal skills to influence across multiple levels.
• Project and change management capabilities, including move/add/renovation planning.
• Financial acumen, including budget forecasting and spend management.
• High attention to detail, process-oriented, with a flexible, problem-solving mindset.
• Knowledge of building systems, H&S standards, sustainability, and workplace best practices.
• Comfortable using workplace tech platforms (Outlook, G-Suite, Slack, ServiceNow, Monday.com, AutoCAD, etc.).
• Leads a small team or function with defined goals and deliverables.

Company Culture

Ranked as one of the most creative and innovative places to work, creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.

Benefits

• Medical (HSA & FSA), dental, vision, 401(k) with company match, employee stock purchase plan, commuter benefits, in-house wellness program, broad learning & development opportunities, a charitable giving platform with company match and more!
• Perks include fitness allowance, employee discount programs, free games & events and stocked pantries.

Pay Range

The pay range for this position in Washington at the start of employment is expected to be between $94,700 and $140,180 per Year.