Workplace Experience Manager

About the role

We are seeking a dynamic and service-driven Workplace Experience Manager to lead and inspire a high-performing team of approximately five professionals while elevating the overall workplace experience. This role is ideal for someone who thrives at the intersection of corporate operations and hospitality. Someone who understands that exceptional service is not just delivered, but thoughtfully designed. As the face of the client experience, you will cultivate an inviting and highly functional workplace environment that reflects excellence at every touchpoint. You will play a critical role in shaping service standards, strengthening client relationships, and ensuring seamless day-to-day operations.

Key Responsibilities

• Serve as the primary point of contact for client engagement, ensuring a responsive, solutions-oriented approach to all requests and needs
• Lead, coach, and develop a team of ~5 employees, fostering a culture of accountability, collaboration, and service excellence
• Create and maintain a welcoming, client-ready environment that enhances the overall workplace experience
• Oversee daily operations including meeting and conference room management, space readiness, and service coordination
• Conduct regular site walkthroughs to ensure consistent quality, presentation, and functionality of the workspace
• Establish and refine processes, SOPs, and operational playbooks to drive efficiency and consistency
• Monitor service levels and performance metrics, identifying opportunities to elevate service delivery
• Partner with internal stakeholders to support employee engagement, retention, and team development
• Support additional services such as mail, print, and project coordination as needed

Qualifications

• 3–5 years of experience in corporate office services, hospitality, or workplace operations
• Proven experience leading and developing a high-performing team of 5 or more
• A strong hospitality mindset with a passion for creating elevated, client-centric experiences
• Exceptional communication and relationship management skills
• Ability to manage multiple priorities with professionalism and attention to detail in a fast-paced environment
• Proficiency in Microsoft Office and workplace systems

Core Competencies

• Client-centric approach with a focus on service excellence
• Leadership presence with the ability to motivate and inspire teams
• Operational discipline and attention to detail
• Strong problem-solving and decision-making capabilities

Pay

$95,000 annually