Workplace Experience Manager

About the role

The Workplace Experience Manager - New York will partner closely with Executive Leadership, People, Training, IT, Facilities, and our global administrative team to create an exceptional workplace experience for employees, clients, candidates, and visitors alike.

This is a highly visible, people-centered role that offers the opportunity to make a meaningful impact within a fast-growing organization. The ideal candidate is a natural relationship builder, culture carrier, and service-oriented professional who takes pride in creating an environment where people feel welcomed, supported, and excited to come into the office.

Responsibilities

• Serve as the face of the NYC office by creating a welcoming, professional, and hospitality-driven experience for employees, clients, candidates, vendors, and visitors.
• Champion our office culture by fostering an engaging, organized, and collaborative workplace environment that reflects Norstella’s values.
• Build and maintain strong relationships with building management, vendors, catering partners, and other external service providers to ensure exceptional service and smooth office operations.
• Own all day-to-day office management responsibilities, including mail, office supplies, pantry management, facilities coordination, travel support, health and safety protocols, and general workplace upkeep.
• Cookordinate and execute office events, employee engagement activities, executive meetings, leadership offsites, client visits, and other onsite experiences, partnering with the People and Training teams on learning event logistics as needed.
• Ensure meeting rooms, common areas, kitchens, and shared spaces are consistently organized, fully stocked, and presentation-ready, proactively addressing operational needs throughout the day.
• Manage office budgets, invoices, and expense reporting while identifying opportunities to improve efficiency and enhance the employee experience.
• Provide first-level troubleshooting for office technology, including computers, printers, conference room equipment, and networking devices, partnering with IT when escalation is needed.
• Assist in documenting office and technology procedures, policies, and user guides while providing basic technical support to employees.
• Demonstrate a proactive, hands-on approach to maintaining office operations, recognizing that every detail contributes to the overall employee and client experience — from large-scale event execution to everyday operational tasks.
• Support Executive Leadership and other administrative initiatives as needed.

Qualifications

• Prior office management, workplace experience, hospitality, executive support, or facilities experience within a fast-paced, high-growth organization.
• A hospitality-first mindset with exceptional customer service instincts and a genuine passion for creating memorable experiences.
• Outstanding interpersonal, organizational, and communication skills with the ability to build strong relationships across all levels of the organization.
• Highly proactive, resourceful, and detail-oriented with a strong sense of ownership and accountability.
• Excellent time management skills with the ability to manage multiple competing priorities in a dynamic environment.
• Comfortable balancing strategic event planning with hands-on operational responsibilities.
• Experience managing vendors, budgets, and office operations.
• Strong working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
• Familiarity with computer hardware, software, conference room technology, and networking systems.
• Ability to work independently while exercising sound judgment and maintaining confidentiality.
• Flexibility to adapt to changing priorities with a positive, solutions-oriented attitude.
• Must be located in the greater New York City area and available to work onsite Monday through Thursday, with remote work on Fridays.