Workplace Experience Manager

About the role

We are looking for a dynamic and experienced Office Manager & Workplace Team Lead to oversee the daily operations and events in our New York City office. a ~200-person office that serves as a cultural hub of our company. This is a high-impact leadership role that combines hands-on office management with strategic workplace programming, team leadership, events planning and execution and multi-budget oversight. You will be responsible for creating an exceptional, inclusive, and efficient work environment that reflects our values and supports our people.

Responsibilities

• Office Operations & Facilities: Own end-to-end operations of the NYC office, ensuring a seamless, well-maintained, and welcoming environment for approximately 200 employees and visitors
• Manage relationships with building management, landlords, and external vendors (cleaning, security, catering, maintenance, supplies) including contract negotiation and performance oversight
• Manage mail and package services, office supply inventory, equipment maintenance, and conference room logistics
• Organize and execute corporate events, offsites, team gatherings, and coordinate internal scheduling
• Coordinate IT infrastructure projects with the technology team, including AV systems, conference room setups, and workspace technology
• Oversee catering and the daily lunch delivery program (high priority)
• Workplace Team Leadership: Lead and develop a workplace team (including front desk/reception, office coordinators, and facilities staff), setting clear goals and fostering a high-performance culture
• Establish and maintain standard operating procedures for all workplace functions, continuously improving service quality and operational efficiency
• Serve as the primary point of contact for all workplace-related inquiries and escalations across the office
• Collaborate cross-functionally with People/HR, IT, Finance, and executive leadership to align workplace strategy with business objectives
• Budget & Financial Management: Own and manage multiple budgets, including facilities operations, office supplies, food & beverage programs, events, and capital improvement projects
• Track budget vs. actuals on a monthly basis, making strategic trade-offs to stay within budget while maintaining high experience standards
• Prepare quarterly budget reports and forecasts for senior leadership, identifying opportunities for cost optimization without sacrificing quality
• Manage vendor procurement processes, negotiate contracts, and ensure cost-effective sourcing across all workplace services
• Culture, Events & Employee Experience: Design and execute a workplace experience strategy that reinforces company culture and strengthens employee connection, particularly given the office’s role as a cultural hub
• Plan and manage office events, including all-hands meetings, team celebrations, holiday gatherings, volunteer activities, and visiting-team programming
• Develop and manage food & beverage programs (catering, snacks, coffee) that meet diverse dietary needs and create moments of community
• Partner with People/HR on onboarding experiences, ensuring new hires feel welcomed from day one