Workplace Experience Manager

About the role

As the Workplace Experience Manager, you will own the day-to-day operations and in-office experiences of our NYC office. You will serve as a primary point of contact for facilities, vendors, and employees, ensuring the office runs smoothly while also delivering thoughtful, inclusive events and experiences that support culture, connection, and productivity. This role blends workplace operations, employee experience, and event execution and is ideal for someone who enjoys both operational excellence and creating welcoming, well-run office moments.

Responsibilities

• Own the day-to-day operations of the NYC office, including facilities issues, repairs, maintenance, access control, and vendor coordination
• Lead planning and execution of in-office events and experiences, including recurring programs, team gatherings, and culture moments
• Manage the daily food and beverage program, including vendors, menus, inventory, and service quality
• Coordinate and manage vendors across cleaning, maintenance, food service, office supplies, and event support, ensuring strong relationships and consistent quality
• Track, triage, and resolve workplace requests and ServiceNow tickets with timely follow-up and clear communication
• Maintain accurate documentation and records for workplace operations, events, and vendor services
• Manage seating assignments and occupancy reporting, supporting efficient space usage and hot-desking processes
• Oversee mail and package distribution, including receiving, sorting, and outbound shipping
• Coordinate onboarding logistics, new-hire welcomes, team meetings, and in-office moments to ensure a positive first day and ongoing employee experience
• Support budget tracking for workplace operations and events, including vendor invoicing and cost management
• Continuously identify opportunities to improve the in-office experience while maintaining operational consistency and safety

Desired Capabilities

• Bachelor’s degree and 5 or more years of experience in workplace operations, office management, employee experience, or event execution
• Proven experience planning and executing in-office events and experiences as part of core responsibilities
• Proficiency in Google Workspace and familiarity with tools such as ServiceNow, Slack, Canva, Notion, and Workday
• Strong communication, organization, and collaboration skills with high attention to detail
• Experience managing vendors, contracts, and budgets
• Ability to lift up to 50 lbs as needed
• Self-starter with strong problem-solving skills and a positive, can-do attitude

Perks

• Ownership: Equity in a fast-growing company
• Financial Wellness: 401(k) match, competitive compensation, financial coaching
• Family Support: Paid parental leave, fertility benefits, parental coaching
• Wellbeing: Medical, dental, and vision; mental health support; $500 wellness stipend
• Growth: $2,000 learning stipend, ongoing development
• Remote & Office: Internet, commuting, and free lunch/gym in our SF office
• Time Off: Flexible PTO, 15 holidays + 2 flex days
• Connection: Team outings & referral bonuses

Pay

Compensation range: $108K – $135K