Workplace Experience Manager

About the role

The Workplace Experience Manager at Commure is responsible for owning the U.S. onboarding and the Mountain View workplace experience. This is a hands-on builder role where you'll design strong programs and personally execute them, owning the new hire journey from offer acceptance through the first 90 days while leading day-to-day operations at our Mountain View HQ.

What You'll Do

• Own the U.S. onboarding experience from offer acceptance through the first 90 days
• Facilitate weekly new hire orientation and ensure Day 1 readiness across equipment, systems, workspace, and manager handoffs
• Build and maintain onboarding materials, manager guides, checklists, and 90-day frameworks
• Partner with hiring managers on role-specific onboarding plans and ramp milestones
• Use automation and AI tools to reduce manual tracking and improve visibility
• Track and report on Day 1 readiness, completion rates, manager participation, and new hire feedback
• Continuously identify gaps and drive improvements through clear ownership and process design

Employee Experience Design and Deliver Workplace Programs

• Plan onsite events, recognition moments, and company celebrations
• Partner with Marketing on employer brand touchpoints and internal communications
• Use feedback and participation data to improve programming within budget

Workplace Operations

• Own daily operating standards for the Mountain View office
• Serve as the primary contact for workplace issues and resolve them quickly
• Partner with Facilities, IT, and Security to maintain a safe, functional, welcoming environment
• Monitor utilization, feedback, and service trends to drive continuous improvement
• Manage vendors, contracts, service levels, and renewals
• Partner with Finance on budgets, approvals, and spend reporting
• Maintain compliance records, safety documentation, SOPs, and workplace postings
• Build the operating model for the function and make the case for future headcount or tools as the company grows
• Hire and manage additional support as the function expands

Qualifications

• 7+ years in workplace experience, onboarding, office operations, or a related People function
• Experience independently owning onboarding programs pre-boarding through 90 days
• Experience supporting an office of 300–500 onsite employees or similar complexity
• Experience managing a small team, contractors, or vendors
• Strong facilitation, project management, and written communication skills
• Proficiency in Excel/Google Sheets, HRIS, and workflow or project management tools
• Hands-on working style with the ability to execute and build simultaneously
• Comfort operating in fast-moving environments with ambiguity and limited existing infrastructure
• Ability to work onsite in Mountain View every Monday, Wednesday, and Friday